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Dynatrace delivers answers and intelligent automation from data.
The Role
Your role at Dynatrace
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Role & Responsibilities
What will help you succeed
Minimum Requirements
Preferred Requirements
Desired Skills/Competencies
Why you will love being a Dynatracer
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Role & Responsibilities
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting.
- Meet all contractual and reporting deadlines.
- Perform additional duties as required.
What will help you succeed
Minimum Requirements
- Fluency in both English and Portuguese languages is required.
- Experience working with software renewals.
Preferred Requirements
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel
- Salesforce.com knowledge
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel
Desired Skills/Competencies
- Knowledge of Dynatrace software products
- Knowledge of licensing and product pricing
- Basic Sales skills
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
What the Team is Saying
Michael Polter
Sr Customer Success Engineer
Jamie Mallett
Sr Manager, Sales Program Management
Trevor Ealy
VP, GTM & Enablement
Hannah Fleming
Enterprise Expansion Account Executive
Kristen Hanlan
Sr Manager, Sales Development NORAM
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The Company
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
Typical time on-site:
2 days a week
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