About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.
SUMMARY
The Renewals Manager at MasterControl is a vital member of the Corporate Sales team, focusing on renewing customers in a SaaS delivery model. This role will be responsible for meeting specific deadlines to renewal notices, reconciliation and renewal contract creation. Working closely with the Account Manager, Customer Success, and Finance teams; the Renewals Manager will contribute to the long-term success of customers by providing valuable feedback and fostering collaboration.
RESPONSIBILITIES
- Collaborate with Sales Organization to refine the renewal process for maximum customer engagement and retention.
- Collaborate with Customer Success Team to maintain a book of renewals.
- Triage up-sell and cross-sell opportunities with Account Team, based on customer needs.
- Develop a system to identify customers with high potential for churn, up-sell, and down-sell.
- Meet continued deadlines based on companys renewal expectations.
- Meet weekly goals and established metrics consistently.
- Utilize the provided tools effectively.
- Perform other duties as assigned.
QUALIFICATIONS
- Experience in customer account management.
- Excellent phone and interpersonal skills.
- Excellent verbal and written communication skills.
- Proven follow-up skills and results-oriented mindset.
- Excellent time management skills and ability to work effectively in a team.
- Experience with Salesforce.com.
- Knowledge of Salesforce.com product solutions.
- Ability to manage multiple projects, coordinate project details among multiple departments, and meet strict deadlines.
- Strong interpersonal skills, including the ability to establish and maintain effective working relationships.
- Motivated and energetic team player with a strong drive to take responsibility for success.
- Understanding of restructuring contract terms and conditions related to legal, finance, and billing.
- Experience with MS Office tools, Adobe Acrobat, DocuSign, computer systems, and communication tools (database experience preferred).
- Strong communication skills, including writing, editing, and responding to customer communications.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Limited travel may be required.
- Ability to work non-standard hours on occasion, when necessary.
- Bending, stooping, and lifting are integral aspects of this position.
- Ability to operate a computer and work at a desk for extended periods.
As a Renewals Manager at MasterControl, you will play a pivotal role in facilitating and supporting Customer Success and Account Managers with up-sell and cross-sell opportunities within the SaaS delivery model. If you possess the required qualifications, a passion for customer success, and a desire to collaborate with various teams, we encourage you to apply for this exciting opportunity.
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy:
- Competitive compensation
- 100% medical premium coverage (yes, you read that right!)
- 401(k) plan with company match
- Generous PTO packages that increase with tenure
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
- Onsite physician and massage therapist
- Innovation center and gaming rooms at the office
- Dental/vision plans
- Employer paid life insurance policy
- Much, much more!
Applicants must be currently authorized to work in the United States on a full-time basis.
The US base salary range for this full-time position is $70,000 - $90,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status
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What We Do
In short, we help bring life-changing innovations to more people, sooner. How we do it is a longer story.
It starts with our cloud-based Product Lifecycle Excellence platform. More than 1000 of the world’s most innovative and highly regulated companies use it to improve quality and stay in compliance at every step of their product journey – from concept to commercialization.
We have more than 500 employees who come to work every single day with a singular focus: to help our customers improve quality. We do it in many ways. And we can do it for you.
We’ll help you build quality into your product design processes. You’ll get a streamlined system to track clinical trials, organize the data, and submit results for approval by regulatory agencies around the world.
You can digitize, automate and accelerate quality processes to build a culture of quality throughout your organization. Increase visibility and ensure compliance throughout your supply chain. And help your manufacturing teams eliminate the tradeoffs between line performance and product quality.
Once your product is out in the market we give you the ability to manage in-market complaints and close the quality loop.
In other words, we help you make quality a priority throughout your company. And that’s important. Because when you’re trying to impact people’s lives, quality changes everything.
