In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
As a Renewals Manager at Recharge, you will play a critical role in driving customer retention by managing the renewal process for our clients' contracts. Your responsibilities include collaborating closely with Customer Success, Operations, Data, and Account Executives to prioritize revenue opportunities and streamline our process. You will communicate with customers about their upcoming contract renewals, identify opportunities for growth, and guide these opportunities to contract completion.
What you’ll do
Renewals
- Oversee the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals.
- Identify opportunities for upselling and cross-selling additional products or services to existing customers
- Work closely with cross-functional teams to ensure a smooth renewal process
- Own the renewal process and identify key areas of improvement, driving change through internal training and process documentation
Data Management and Analysis:
- Ensure Data quality and hygiene of renewals using both Salesforce and Ironclad
- Own the Renewal close process ensuring the accuracy of information provided by the CSM team
- Work closely with the Field Operations team on reporting and analytics to track upcoming renewals, key metrics and early indications of risk
Collaborating
- Collaborate with Account Executives to assign and successfully close upsells and expansion opportunities
- Work closely with the Finance team on contract amendments and downgrades
- Continuously drive automation within the renewal process working closely with the Revenue Systems team
- Partner with CSM leadership and Field Operations to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you’ll bring
- Bachelor's degree highly preferred
- 2-3 years in Sales, Business Development, Customer Success or related field
- Ability to work remote-first in a rapidly scaling organization
- Can track and prioritize work based on deadlines
- Strong communication and collaboration skills to work across cross-functional teams
- High attention to detail with an ability to stay organized across multiple tasks
- Previous experience working in Salesforce
- Ironclad knowledge is a plus
- Willing to travel as needed (~10%)
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
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What We Do
Recharge is the first-in-class subscription management solution, helping ecommerce merchants of all sizes launch and scale subscription offerings. Recharge’s subscription billing and payment management solutions are designed to help merchants grow by increasing revenue and customer lifetime value while reducing operating costs and churn. Today, Recharge powers subscriptions for more than 50 million subscribers across 15,000 merchants, including fast-growing brands such as Geologie, Keap Candles, Dropps, Bokksu, and Verve Coffee Roasters. We're a remote-first company with more than 500 team members across 15 countries.
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