Meet the Team
This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.
Your Impact
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
• End-to-End Renewal & Quote Execution: Drive standard renewal cycles for support services and software subscriptions using established playbooks—generating accurate quotes, managing ordering logistics, and maintaining CRM/SFDC hygiene to secure on-time contract closures.
• Installed Base & Data Validation: Analyze and validate customer installed base (IB) records, contract lifecycles, and purchasing structures to ensure clean data readiness and proactive renewal preparation.
• Cross-Functional Alignment & Risk Escalation: Partner with Field Sales, Customer Success, and Channel Partners to navigate customer procurement workflows, using AI/automation tools and escalating blockers or competitive risks early to senior team members.
Minimum Qualifications
• BA/BS degree (or equivalent practical experience) and 3+ years of technology sales or enterprise renewal experience.
• Experience managing standard customer contract renewal cycles, quote preparation, or sales support processes.
• Proven experience working with customer installed base (IB) data, contract lifecycles, or sales reporting tools.
Preferred Qualifications
• Hands-on experience navigating CRM and quoting platforms, such as Salesforce (SFDC).
• Foundational understanding of recurring revenue business models, SaaS subscriptions, and enterprise support services.
• Strong organizational discipline, attention to detail, and ability to manage multiple transactional deadlines effectively.
• Strong interpersonal and communication skills with a collaborative, problem-solving attitude when working with internal stakeholders and partners.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor’s degree or equivalent practical experience
- 3+ years of technology sales or enterprise renewal experience
- Experience managing standard customer contract renewal cycles, quote preparation, or sales support processes
- Experience working with customer installed-base data, contract lifecycles, or sales reporting tools
- Hands-on experience with CRM and quoting platforms such as Salesforce or SFDC
- Understanding of recurring revenue business models, SaaS subscriptions, and enterprise support services
- Strong organizational, communication, interpersonal, and problem-solving skills
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental-health resources, and expert second-opinion services. These offerings are positioned as a core pillar of the Total Rewards package.
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Leave & Time Off Breadth — Time off is portrayed as expansive, with quarterly company-wide “Days for Me,” paid holidays and vacation, volunteer time, emergency leave, and a year-end shutdown in many locations. This breadth helps employees disconnect and recharge.
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Parental & Family Support — Family support is emphasized through extended paid parental leave for primary caregivers, caregiving assistance, adoption support, and resources for parents and caregivers. These programs are presented as global offerings, with specifics determined locally.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
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