This role engages early and often with customers and partners, together with Renewals Specialists, often initiating and leading conversations to understand business needs, technology objectives, and long-term plans across multiple accounts and segments. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy. Throughout the renewal process, the position collaborates with the Renewals Specialist from opportunity identification to close, initiating engagement through a warm handoff from Sales and Customer Success, and confirming roles and responsibilities early to ensure a smooth transition, aligned activation strategy, and unified customer engagement. The role collaborates cross-functionally with field sales, inside sales, channel teams, delivery, operations, and customer success to provide a unified customer-facing solution, ensure on-time renewals, and identify expansion opportunities. It partners with sales on deal strategy and with customer success on adoption and sentiment to address competitive, adoption, and technology risks across the renewal portfolio, ensuring the appropriate expertise is involved to resolve complex scenarios. The role conducts proactive risk assessments to identify potential risks early in the renewal process, collaborating with relevant teams to develop and implement resolution strategies that ensure successful renewals and customer satisfaction. It leads the end-to-end renewal process for support services and collaborates with the Renewals Specialist on software subscriptions, engaging customers, partners, and Cisco teams to ensure successful agreement renewals. The position leverages AI tools to provide actionable insights, optimize renewal strategies, and strengthen customer relationships for effective revenue retention and growth, while developing and executing comprehensive renewal strategies that include commercial positioning, value articulation, and negotiation oversight for both transactional and complex, multi-product agreements. Additionally, it manages forecasting for renewals and potential churn, advising account teams and leadership on pipeline health and revenue retention, and identifies and drives growth opportunities-including cross-sell and upsell-across the customer base by leveraging insights from data, customer feedback, and market trends.
What You'll Do:
- Works on cross-functional, complex or large multi-architecture renewals
- Oversees renewals strategy for a portfolio of large enterprise accounts, including complex and high-value deals
- Validates customer data and feedback, and applies structured methodologies (e.g. MEDDPIC) to customer interactions to ensure customer goals are met
- Proactively identifies and leverages competitive market data to shape customer messaging
- Partners with account team to proactively plan around and strategically align with customer procurement cycles
- Owns the renewals process for assigned accounts, engaging customer decision makers and cross-functional teams to align on commercial terms and to ensure quote availability, commercial alignment, and ordering arrangements are in place for on-time renewals
- Applies consulting tools and strategies to optimize renewal outcomes that support expansion and retention; manages forecasting and risk mitigation
- Drives simplification and automation in renewal processes
- Applies strong working knowledge of Cisco processes and customer procurement cycles to apply renewal plays independently
- Identifies risks and engages cross-functional teams to resolve issues and to support forecasting and pipeline hygiene
- Drives simplification and automation in renewal processes
- Collaborates with account team to ensure innovative customer outcomes
- Establishes self as a trusted advisor to customers and account teams, helping customers to understand recommendations applying consulting and negotiation skills, and addressing resistance
- Begins to collaborate and build credibility and trust, internally with Sales and Customer Success teams, and externally with customers, growing autonomy and exposure
- Coaches peers in renewals practices and process/solution facilitation.
Minimum Qualifications
- Bachelors + 7 years of related experience, or
- Masters + 4 years of related experience, or
- PhD + 1 year of related experience, or
- equivalent relevant work experience.
- Language: Proficient in written and spoken English and Korean.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor’s degree plus 7 years of related experience
- Master’s degree plus 4 years of related experience
- PhD plus 1 year of related experience
- Equivalent relevant work experience
- Proficiency in written and spoken English
- Proficiency in written and spoken Korean
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
