Key Responsibilities
Customer Renewals
- Own the complete renewal lifecycle for an assigned portfolio of customers.
- Proactively engage customers well in advance of contract expiration.
- Forecast renewal outcomes and maintain an accurate renewal pipeline.
- Negotiate renewal terms while protecting revenue and minimizing churn.
- Coordinate internal stakeholders to resolve issues that may impact renewals.
Revenue Expansion
- Identify upsell, cross-sell, and expansion opportunities within existing accounts.
- Partner with Customer Success and Sales to develop account growth strategies.
- Present additional products, services, and licensing options aligned with customer needs.
- Drive expansion revenue while maintaining high customer satisfaction.
Customer Relationship Management
- Build trusted relationships with key customer stakeholders.
- Understand customer business objectives and align solutions to support their success.
- Act as the primary commercial contact during renewal and expansion discussions.
- Manage escalations related to commercial agreements and contract negotiations.
Forecasting & Reporting
- Maintain accurate opportunity data in CRM.
- Forecast monthly, quarterly, and annual renewal and expansion revenue.
- Monitor KPIs including:
- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Renewal Rate
- Churn Rate
- Expansion Revenue
- Pipeline Coverage
Cross-Functional Collaboration
- Work closely with:
- Customer Success
- Sales
- Finance
- Legal
- Product Management
- Operations
- Ensure timely contract execution and seamless customer transitions.
Skills, Knowledge, and Expertise
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
- 3–7 years of experience in Account Management, Customer Success, Renewals, Sales, or Revenue Operations.
- Experience managing SaaS or subscription-based customer renewals.
- Strong negotiation and consultative selling skills.
- Excellent verbal and written communication skills.
- Experience using CRM platforms such as Salesforce or HubSpot.
- Strong analytical, forecasting, and organizational skills.
Preferred
- Experience selling enterprise software or technology solutions.
- Knowledge of subscription metrics including ARR, MRR, NRR, and GRR.
- Experience working with contract management and pricing negotiations.
About
Portnox offers cloud-native network and endpoint security essentials that enable agile, resource-constrained IT teams to proactively address today’s most pressing security challenges: the rapid expansion of enterprise networks, the proliferation of connected device types, and the increased sophistication of cyberattacks. Hundreds of companies have leveraged Portnox’s award-winning security products to enforce powerful network access, endpoint risk monitoring and remediation policies to strengthen their organizational security posture. By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies - no matter their size, geo-distribution, or networking architecture - to deploy, scale, enforce and maintain these security policies with unprecedented ease.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
- 3-7 years of experience in Account Management, Customer Success, Renewals, Sales, or Revenue Operations
- Experience managing SaaS or subscription-based customer renewals
- Strong negotiation and consultative selling skills
- Excellent verbal and written communication skills
- Experience using CRM platforms such as Salesforce or HubSpot
- Strong analytical, forecasting, and organizational skills
- Experience selling enterprise software or technology solutions
- Knowledge of subscription metrics including ARR, MRR, NRR, and GRR
- Experience working with contract management and pricing negotiations
Portnox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Portnox and has not been reviewed or approved by Portnox.
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Healthcare Strength — Health coverage includes company‑paid premiums for an individual high‑deductible plan and multiple medical options, with disability and life insurance covered by the employer. Feedback suggests this reduces monthly costs while preserving choice and core protections.
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Leave & Time Off Breadth — Time‑off policies include unlimited vacation for U.S. employees and dedicated emergency paid leave. Feedback suggests the breadth of leave supports work‑life balance during both planned and unplanned needs.
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Parental & Family Support — Paid maternity, paternity, and adoption leave are provided in the U.S. to support families. Feedback suggests these provisions are meaningful additions to the total rewards package.
Portnox Insights
What We Do
The connected world is evolving. Every day. Every hour. Every minute. More devices are connecting to the corporate network from remote locations as employees travel or work remotely. Do you know how many PCs, tablets and smartphones are connected to your organization’s network right now? Both on and off campus? How many Internet of Things (IoT) devices such as printers, smart TV and HVAC systems are hooking up? Does your organization have a Bring Your Own Device (BYOD) policy at play? Do you have guest and contractor connections? All of these expose the corporate network to threats and make the task of securing it more complex. Portnox provides next-generation network access control and management solutions that enable organizations to reduce risk and enforce security policy compliance. The company’s products provide automated security, visibility and control for every device accessing the network including Internet of Things (IoT), BYOD, mobile and unmanaged systems. Portnox products are easy to deploy and manage, scalable and adapt to evolving customer needs. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S. and EMEA. Visit us at www.portnox.com, and follow us on LinkedIn, Twitter and YouTube.
