Renewals Executive

Renewals Executive

This role that you are applying for, will be working for KINTO UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

KINTO UK has ambitious growth plans for the coming years across all channels and across our customer portfolios.

The responsibilities of this role is to deliver the invite to order process across the customer account base, accompanied by a proactive calling strategy to drive and convert the invite to an order.

This role will in addition support our Driver Purchase programme ascertaining the appetite for purchasing and funding their vehicle, working across operations to fulfil any requests.

Working closely with the Sales teams you also identify cancelled orders and contact the driver to understand the reasons for cancellation as well as converting to a sale through KINTO.

Duties:

• Maintain an outbound call strategy to multi supply customers towards the end of contract to maximise the opportunity to convert to an additional order with KINTO
• Identify and contact drivers of cancelled orders to determine root cause and offer a KINTO alternative, converting cancelled order to a sale
• Become comfortable with/expert in the client vehicle replacement policies and order process via KINTO
• Identify opportunities across the customer base for growth and ensure knowledge shared with the wider teams and strategy in place to address.
• Support other customer segments through proactive calling, responding to requests for quotes and order placement, working closely with underwriting teams and wider KINTO teams
• To proactively contact drivers to ascertain appetite for purchasing and funding their vehicle, liaising with internal departments to facilitate appropriate quotes
• To co-ordinate any quotes requests, irrespective of funding method for primary and secondary leases and or sales.
• Build a strong working relationship with Driver Support, Operational Account Management team and the wider Sales teams, working collaboratively together in a partnership to ensure client and team objectives are met.
• Build and maintain professional, effective relationships with all internal and external departments
• Ensure the accurate reporting and administration of all sales and activities
• Support the OAM Lead, the Head of Account Management and the Sales Director in the timely production of information and data to support regular presentations.
• To share best practices and improvements across the wider KINTO UK team.
• Ad hoc tasks as agreed with the Head of Account Management, OAM Lead or Sales Director

Skills & Experience:

• Excellent communicator with a strong customer focus
• Strong ability to work on own initiative and take ownership
• Empathy and listening skills balanced with a results focus
• Strong team player with personal drive and pride
• “Can do” attitude
• Logical and practical problem solver
• Ability to multi-task and prioritise
• Ability to take ownership of a customer requirement and deliver
• Strong Attention to detail
• Resilient and Resourceful
• Computer Literate

The Individual:

• Previous renewals, upsell and / or sales experience
• Team player who can undertake activities on own initiative
• Ability to understand problems and help to define solutions that drive business results and future growth
• Customer Champion who focuses on the customer, anticipating and meeting their fleet requirements.
• Holds a deep understanding how to create best value and keep our product and service portfolio at the front of our customer’s mind
• Excellent Communicator with good written and oral communication skills

Our Benefits:

• Competitive starting salary
• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Company Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Wellbeing hour each month
• Discounts on Toyota & Lexus cars
• Volunteer Days
• Wellbeing events
• Employee assistance programmes
• Free fruit in the office
• Free onsite car parking
• Working Hours 37.5 per week Monday - Friday
• Hybrid working policy 2 days from home each week should you want to

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.