Renewals Executive (ARIS)

Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.

Trusted by the world’s best brands for more than 50 years, Software AG’s AI-enabled process intelligence, application development, high-performance database, and strategic portfolio management solutions are used by banks, retailers, manufacturers, governments and more. 

Intelligent processes run on ARIS — The ARIS Suite empowers you to achieve operational excellence by providing clear visibility into your operations, enabling you to create outstanding processes, and ensure close monitoring of your business to achieve long-term success. Champions rely on top-notch processes and need the right tools to stay ahead. With ARIS as your companion, there's no limit to what you can achieve. 

Since 1992, ARIS has been a pioneer and leader in Business Process Analysis and Process Mining. ARIS serves as the backbone for transforming, optimizing, and controlling how you run your business. Trusted by thousands of leading organizations worldwide, ARIS is the essential companion on your journey to sustainable success. Be you, join us.

We are currently seeking a Senior Renewals Executive to meet or exceed assigned renewal and customer retention goals as well as upsell and expand Software AG's Global Support Services to existing customers, based in Bracknell, covering Uk and Ireland.

This individual will identify, negotiate, and close SaaS, Subscription, and Maintenance & Support renewals and upsell Enterprise Active Support, in coordination with Software AG's Sales and Customer Success Management teams. The ideal candidate will present Software AG's value proposition to ensure continuation of services, and maintain and update customer contact, contractual details, and all correspondence in Software AG's CRM throughout the renewal process

Essential duties and responsibilities

• Identify, track, negotiate, and close SaaS, Subscription, and Maintenance & Support renewals, and upsell Enterprise Active Support services 
• Send all Renewal quotes/order forms greater than 90-days in advance of contract expiration and ensure timely contractual commitment for renewal of services 
• Engage in ongoing dialogue with customer points of contact throughout the renewal process to communicate the value of Software AG Products and Services and ensure the highest possible renewal rate %, while keeping focus on proper account management 
• Conduct and document risk analyses on portfolio of renewals and associated contracts 
• Escalate and coordinate issues as they arise to ensure timely resolution 
• Keep Software AG CRM system updated with current and accurate information 

Minimum Requirements

• 5+ years of experience in SaaS, Subscription, or Maintenance & Support renewals or in selling support services for an enterprise software vendor 
• 5+ years of experience in interfacing with sales organization and having direct customer contact 
• Familiarity with using a CRM package to manage sales activity 
• Proficiency in using the Microsoft Office suite of tools, especially Microsoft Excel 
• Fluent in verbal and written English, with excellent phone presence 

Nice to Haves 

• An ability to speak a second language (I.e. German) would be advantageous but not necessarily

• A bachelor’s degree in a relevant field
• BPM experience in a previous role

What’s in it for you? 

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits. 

• Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.

• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment. 

• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges. 

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool. 

To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organizational location without explicit consent. Software AG assumes no responsibility for any fees associated with unsolicited CVs. 

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