Are you a relationship-driven operator who loves getting the details right? We're looking for a Renewals & Contract Manager to own renewals, contracts and service quality for our risk management clients.
You'll be the trusted link between clients, our Risk Management team and colleagues across the business, scoping work clearly, keeping contracts commercially sound, and making sure nothing slips through the cracks on key dates or deliverables. It's a role for someone who's just as comfortable building relationships with clients as they are getting into the detail of a fee agreement or scope of work.
What you'll do
Manage the end-to-end renewal cycle for risk management services, from planning through to on-time completion
Own scopes of work, fee agreements and contract variations, making sure they accurately reflect what's been agreed
Coordinate delivery with consultants and internal teams, translating agreed scopes into clear plans and instructions
Keep an eye on key contract dates and renewal triggers so nothing lapses unexpectedly
Track performance metrics across the risk management portfolio and help shape the processes and templates that make delivery smoother for everyone
What you'll bring
Experience in account, contract or client service management — ideally within risk management or professional services
Strong attention to detail and a good grasp of commercial contracts, scopes of work and fee structures
Excellent stakeholder management skills, with the confidence to build trust with clients and colleagues alike
A proactive, organised approach and a genuine drive to see things through to resolution
A relevant risk qualification (e.g. NEBOSH) is a bonus, not a must
If you're proactive, organised and enjoy turning agreements into great client outcomes, we'd love to hear from you.
Why PIB Group?
PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [email protected]
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Skills Required
- Experience in account, contract, or client service management
- Strong attention to detail and understanding of commercial contracts, scopes of work, and fee structures
- Excellent stakeholder management and relationship-building skills
- Proactive, organized approach with strong follow-through and issue-resolution skills
- Experience within risk management or professional services
- Relevant risk qualification such as NEBOSH
What We Do
Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market. By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service. That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions. In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.
