AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Renewals Account Manager
Location: AVEVA Offices in Australia
Employment Type: Full time, regular, hybrid work arrangements
The job
Drives customer renewals, retention, and recurring revenue growth by managing key customer relationships, collaborating with sales teams, and proactively mitigating renewal risks to achieve business targets.
Key responsibilities
Drive Renewal Performance
Achieve renewal quotas and key business metrics, including on-time renewals and successful resolution of escalated renewal contracts
Develop Strategic Renewal Plans
Understand customer requirements
Introduce customers to the renewal cycle/process
Create and execute MEDDPIC-based renewal strategies in collaboration with Sales and Customer Success teams to maximize retention and growth
Identify Growth Opportunities
Proactively uncover cross-sell and upsell opportunities, engaging customers directly or transitioning opportunities to Account Managers when appropriate
Manage End-to-End Renewal Execution
Own the complete renewal lifecycle from customer engagement through quotation, forecasting, purchase order management, and contract closure
Strengthen Customer and Internal Partnerships
Maintain accurate Salesforce records, build trusted customer relationships, collaborate with Customer Success, Sales, and Channel Partners, and provide reporting and operational support to improve renewal effectiveness and reduce churn
Other Duties may include
Support evolving renewal processes aimed at improving renewal efficiency
Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
Provide assistance to sales team related to global accounts that may exist in the territory
Assist Business with any other activity required to fulfil role
Desired skills
Strong expertise in renewal management, including the application of renewal processes, commercial policies, pricing strategies, and contract governance
Demonstrated ability to manage a complex portfolio of accounts, effectively balancing multiple priorities while maintaining customer satisfaction, engagement, and renewal momentum
Proven enterprise sales and account management experience, with a successful track record of building trusted relationships and influencing senior stakeholders, including VP Operations, CTOs, CIOs, and other executive decision-makers
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Strong expertise in renewal management, including renewal processes, commercial policies, pricing strategies, and contract governance
- Ability to manage a complex portfolio of accounts while balancing priorities and maintaining customer satisfaction, engagement, and renewal momentum
- Enterprise sales and account management experience with a track record of building trusted relationships and influencing senior stakeholders
- Experience with Salesforce record management and renewal reporting
- Ability to collaborate with Sales, Customer Success, and channel partners
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
