Renewal Specialist

About our Company:
Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About the Position:
An ideal candidate for the renewal specialist position will have experience in the customer service field, and a strong understanding of insurance terminology. Renewal specialists will be responsible for reviewing and remarketing existing business accounts.  In addition to processing renewals, a successful candidate will also handle multiple levels of interactions with our partners.  Experience with renewals in the insurance industry is encouraged, but not a requirement. This position will be responsible for the coordination and management of all renewal tasks both internally and externally. Working in tandem with Underwriting, this individual will serve as a point of contact for clients requesting quotes and or renewal coordination support.

Responsibilities:

• Communicate effectively with Pen and Brokerage Carriers to obtain the broadest coverage at the best price, providing the most sellable renewal quotes

• Understanding Pen Underwriting Guidelines to Properly quote renewals within authority

• Rating and Preparation of renewal quotes with Pen/Binding Carriers

• Handle incoming calls and emails from retail agents and carriers ensuring the highest level of customer service standards are met, bringing communication to a satisfactory resolution

• Release renewal quotes in accordance with established departmental procedures with accuracy, efficiency, and meeting compliance and service level standards

• Proactively stay abreast of system changes and company guidelines

• Follow up with customers and companies within service level standards

• Participate in special underwriting projects as needed

• Other Duties as assigned

Qualifications:

• Proficiency in various Carrier Rating Portals, Microsoft Outlook, Word, and Excel

• High School graduate required; College courses preferred

• Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record

• Excellent written and verbal communication skills

• Ability to work well under pressure to meet tight deadlines in a fast-paced environment

• Proactive, independent work ethic with strong problem solving and analytical skills

• Willingness to be flexible, learn on the job, and maintain a can-do attitude

• Ability to work in dynamic environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions

• Highly organized and able to structure day based on deadlines and pending items

• Self-motivated and goal oriented

• Strong organization skills, with a high level of detail orientation

Work Location:

This position is located in our Richmond Va office.

#SPG

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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