Renewal Sales Specialist

As a Renewal Subscription Representative at Veriforce, you'll play a pivotal role in renewing and retaining our existing customers. Our software operates on a subscription model, meaning each year presents an opportunity to build long-term customer relationships. Your focus will be on ensuring customers get maximum value from our services, driving engagement, and continuously enhancing their experience through education and relationship-building.

Bilingual- English and Turkish 

 Key Responsibilities:

• Drive Renewals & Retention: Manage and renew existing customer subscriptions to ensure continued usage of our services. Continuously identify ways to add value and enhance the customer experience.
• Achieve Sales Goals: Meet and exceed daily, weekly, and monthly quotas, tracking your progress against team goals. Bonuses and incentives are available for exceeding targets.
• Engage in High-Volume Outbound Sales: Make 55-60 outbound calls daily to warm leads, consistently maintaining a balance between quantity and quality in your outreach.
• Build & Nurture Relationships: Establish and strengthen relationships with existing customers, ensuring they feel valued and are fully leveraging our services to meet their needs.
• Overcome Objections: Tackle challenges and objections head-on with resilience and perseverance, striving for a “yes” at every turn.
• Pipeline Management: Continuously maintain a healthy pipeline of prospects and opportunities for renewal.
• Customer Service Excellence: Provide outstanding service and guidance to clients, helping them make the most of their subscription and ensuring their satisfaction.

Qualifications:

• Education: High School diploma (or equivalent).
• Experience: 1-2 years of B2B inside sales experience preferred (e.g., telesales, business development).
• Bilingual- English and Turkish
• Proven Track Record: You have a consistent history of meeting or exceeding sales quotas.
• Sales Tools Experience: Knowledge of sales systems such as Salesforce is a plus.
• Customer Service Excellence: Demonstrated ability to build strong customer relationships.
• Performance Metrics: Familiarity with sales performance metrics and how to use them to track progress and success.

 Your Attributes:

• Focused Achiever: You're comfortable in a fast-paced sales environment, making multiple outbound calls each day. Time management and maintaining focus on both volume and quality are key to your success.
• Competitive: You thrive in competitive settings and are motivated by being at the top of the leaderboard. You’re driven by the need to exceed your goals and enjoy the thrill of competition.
• Resilient & Optimistic: You bounce back from setbacks with optimism. You don’t give up easily, even when faced with objections. You are always looking for the next opportunity.
• Diligent & Organized: You expertly juggle multiple tasks and responsibilities. Your ability to prioritize ensures you consistently meet deadlines and targets.
• A Good Listener: You’re able to actively listen and engage with clients, using emotional intelligence and communication skills to uncover details and opportunities for success.

Here are just a few of the great reasons you should join our team! 

• We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to work.
• Veriforce provides:
  • Medical Benefits (medical, dental, vision, paramedical)
  • Critical Illness, Life and Disability Insurance
  • Vacation, Sick and Personal Time Off
  • Remote work

The successful candidate will have to undergo a criminal record check as a condition of their employment.