Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.
Key Responsibilities:
- Own and manage the renewal process for an assigned portfolio of customers.
- Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs.
- Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
- Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
- Proactively identify and address at-risk renewals, developing strategies to mitigate churn.
- Negotiate contract terms and pricing to ensure a win-win outcome for the customer and Black Duck Software.
- Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records.
- Identify and pursue upsell and cross-sell opportunities during the renewal process.
- Provide feedback to management on trends, challenges, and areas for process improvement.
Requirements:
- Experience in account management, renewals, or customer success in a SaaS or technology environment.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customer-centric approach.
- Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Team players with the ability to collaborate across departments and work independently.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Skills Required
- Experience in account management, renewals, or customer success in a SaaS or technology environment
- Proven ability to manage multiple accounts and prioritize tasks effectively
- Strong communication and negotiation skills with a customer-centric approach
- Experience with CRM systems such as Salesforce
- Familiarity with renewal tools like Clari
- Analytical mindset with ability to interpret customer health data and usage metrics
- Ability to collaborate across departments and work independently
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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