Renewal Operations Manager

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is hiring for a brand-new role in the organization! We are searching for a dedicated and experienced Renewal Manager to join our team. The primary responsibility of this role is to own and manage our critical renewal engine for renewing customer contracts. The Renewal Manager will be responsible for ensuring all renewals are effectuated on time and with complete accuracy. Revenue optimization activities will also be included as part of this role. This role reports into our VP, Finance.
Responsibilities:

• Own and optimize the end-to-end customer renewal process, including automation and scalability initiatives
• Collaborate cross-functionally with Customer Success, Finance and Sales to maximize retention and mitigate renewal risks
• Develop and execute strategies to drive renewals and increase customer lifetime value
• Analyze renewal trends, churn drivers, and pipeline data to support forecasting and strategic planning
• Manage and interpret data in Salesforce to ensure accuracy of renewal records, dashboards, and forecasting reports
• Identify upsell and cross-sell opportunities at the point of renewal and work with Sales/ CSM teams to execute
• Build and maintain a renewal analytics framework with key KPIs and reporting structures
• Handle customer escalations related to renewal terms, contract adjustments, and policy exceptions
• Create documentation and improve playbooks for the renewal process

• Bachelor’s degree required; advanced degree or certifications in analytics, finance, or operations is a plus
• 5+ years of experience in renewals, revenue operations, preferably in a SaaS or subscription-based environment
• Strong analytical skills and comfort working with large datasets and renewal pipelines
• Advanced proficiency in Salesforce, including reporting, dashboards, and data management
• Experience with contract review and negotiation
• Strong interpersonal and communication skills, with the ability to collaborate across departments and at all levels
• Proactive, detail-oriented, and organized, with a focus on operational excellence
• Ability to thrive in a fast-paced, remote-first environment
• Entrepreneurial mindset with a passion for process improvement and customer success
• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• And more!
  

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ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.