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Senior Renewal Operations Manager
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts.
KEY RESPONSABILITIES
Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
Build and optimize a renewal pacing model for the down-market segment.
Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
Define best-practice renewal workflows for high-volume segments.
Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
Establish and manage a recurring renewal operations cadence.
QUALIFICATIONS
6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company
Proven experience owning and building renewal operations for high-volume segments
Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, PivotTables, and advanced formulas like Index Match)
Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred
Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
Demonstrated ability to define and implement operational processes in environments where structure does not yet exist
Able to influence and drive alignment across cross-functional stakeholders
Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through
Pay Range $121,018 - $181,525 USD
The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What We Do
We help media visionaries create art that colors our perceptions and enriches our culture. We make innovative technology and collaborative tools that inspire and spark joy so creators can entertain, inform, educate and enlighten the world. We believe in our artists. We believe in our industry leaders. And we believe in the future of entertainment. We have a rich, 30-year history of powering media and entertainment. But we know our history doesn’t determine our future, so we are always evolving, committed to making good better and better best. We make many products, but we only do one thing: maximize the mediums of amazing makers. At Avid, every minute, of every day, we are powering greater creators.
