Dynatrace delivers answers and intelligent automation from data.
The Role
Your role at Dynatrace
Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management , ARR protection , and data validation . You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel .
Location : Detroit. This role requires in-office presence 2-3 times per week.
Role Overview
What will help you succeed
Minimum Requirements
Preferred Requirements
Desired Qualifications
Why you will love being a Dynatracer
Compensation and Rewards
Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management , ARR protection , and data validation . You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel .
Location : Detroit. This role requires in-office presence 2-3 times per week.
Role Overview
- Internal, non-customer-facing position with a strong emphasis on Excel and Salesforce.
- Manage prioritized requests from a shared queue.
- Collect, clean, and convert data into new formats and validate with Excel tools.
- Ensure accuracy and completeness of renewal information for system entry.
- Troubleshoot issues in Salesforce and collaborate with multiple internal stakeholders.
- Clearly explain Excel tools and logic to non-technical audiences.
What will help you succeed
Minimum Requirements
- Basic to intermediate Excel skills (formulas, calculations, and data organization)
- Basic familiarity with CRM systems (Salesforce experience preferred)
- Solid computer proficiency, including navigating tools like SharePoint
- Strong math skills, especially in pricing and renewal calculations
- Clear communication and strong collaboration with cross-functional teams
- Demonstrated resourcefulness and ability to find information independently
Preferred Requirements
- Background in computer science, finance, mathematics, or other analytical disciplines
- Ability to identify and implement process improvements
- Capable of increasing autonomy and ownership over time
- Professional experience prioritized over formal college degrees
Desired Qualifications
- Excellent organizational skills and strong attention to detail
- Ability to manage multiple priorities in a high-stakes, fast-paced environment
- Strong written and verbal communication abilities
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
- Creative, solution-focused mindset with a willingness to learn new tools and processes
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and Rewards
- Salary: $63K - $79K. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
- We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.
What the Team is Saying
Michael Polter
Sr Customer Success Engineer
Jamie Mallett
Sr Manager, Sales Program Management
Trevor Ealy
VP, GTM & Enablement
Hannah Fleming
Enterprise Expansion Account Executive
Kristen Hanlan
Sr Manager, Sales Development NORAM
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The Company
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
Typical time on-site:
2 days a week
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