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A Renewal Desk Data Analyst works with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives by retrieving, organizing, and analyzing renewal data, then crafting into reality a system-derived proposal with the details requested. This is accomplished by working in our Salesforce.com environment and Excel tools.
- Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review
- Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s)
- Test enhancements to Salesforce system in conjunction with Business Systems
- Organize meetings with internal resources to discuss findings
- Perform additional duties as required
Candidates must be based in the Detroit area. Candidates residing within 45 miles of Detroit will follow a hybrid work model and are expected to work from the Detroit office 2–3 days per week.
What will help you succeedMinimum Qualifications- At least 2 years of professional experience in data analysis, renewals operations, sales operations, finance, accounting, order management, or a related analytical role.
- Advanced proficiency in Microsoft Excel, along with working knowledge of Word and PowerPoint.
- Experience using Salesforce or a comparable CRM system.
- Strong mathematical skills, with an emphasis on accounting, pricing, or financial calculations.
- Proven ability to manage multiple priorities and perform effectively in a deadline-driven, mission-critical environment.
- Strong organizational skills, including detailed record-keeping, independent follow-through, and a high degree of accuracy.
- Excellent written and verbal communication skills.
- Demonstrated flexibility and effectiveness when working in a collaborative, cross-functional team environment.
- Self-motivated, results-oriented, and able to work independently with appropriate guidance.
- Strong analytical and problem-solving skills, including the ability to break down complex information, validate results, and develop creative solutions using first principles.
- Ability to learn new concepts, software, products, and business processes quickly.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
- The base salary range for this role is $63K - $75K. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
- We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
Skills Required
- At least 2 years of professional experience in data analysis, renewals operations, sales operations, finance, accounting, order management, or a related analytical role.
- Advanced proficiency in Microsoft Excel.
- Working knowledge of Microsoft Word and PowerPoint.
- Experience using Salesforce or a comparable CRM system.
- Strong mathematical skills, particularly accounting, pricing, or financial calculations.
- Ability to manage multiple priorities and perform effectively in a deadline-driven environment.
- Strong organizational skills, detailed record-keeping, independent follow-through, and high accuracy.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a cross-functional team environment.
- Self-motivated, results-oriented, and able to work independently with appropriate guidance.
- Strong analytical and problem-solving skills, including validating results and developing creative solutions.
- Ability to learn new concepts, software, products, and business processes quickly.
- Must be based in the Detroit area; candidates within 45 miles must work hybrid from the Detroit office two to three days per week.
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
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Healthcare Strength — Health insurance options, including BCBS PPO/HDHP plans and a Kaiser HMO in California, are described as solid, and company materials note it pays all or part of certain health, life, and disability premiums. Feedback suggests healthcare is a relative strength of the package.
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Leave & Time Off Breadth — U.S. employees have unlimited PTO alongside four company-wide paid Wellness Days, with flexibility and recharge time highlighted. Feedback suggests time off and wellness days are distinctive benefits.
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Retirement Support — Eligible U.S. employees are offered a company‑matched 401(k), and filings confirm the program’s availability. Feedback suggests retirement support is a meaningful component of total rewards.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
