Renewal Coordinator

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning* specialist life and health broker.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.  With a no limits approach, we can rise to any challenge. Whatever the question, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.

At Howden, we want to hire, develop, engage and reward the best people in the industry.

We are recruiting for a Renewal Coordinator to join our Gloucester office who will support our Insurance Advisers in finding the right policy to suit their needs and budget.  You will work in a high volume, fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.

What You'll Be Doing

As part of our Renewals team, you'll play a key role in helping customers maintain the right insurance cover while delivering an outstanding service experience.

Your responsibilities will include:

• Managing insurance renewals from start to finish, ensuring policies are updated accurately and efficiently.
• Submitting renewal applications to insurers in a timely manner to secure appropriate cover for our customers.
• Communicating with customers by phone, email, letter and SMS to discuss renewal options.
• Supporting customer retention by building strong relationships and helping customers understand the benefits of staying with their current insurer where appropriate.
• Liaising with insurers to negotiate renewal terms and retention incentives for customers.
• Developing and maintaining a strong understanding of our insurance products and services.
• Delivering excellent customer service while meeting quality standards and key performance indicators (KPIs).
• Staying up to date with industry regulations, market developments and company procedures.
• Sharing knowledge and best practice with colleagues to support team success.
• Assisting with additional tasks and projects as required to support the wider business.

What We're Looking For

• Positive, motivated and a passion to go above and beyond for customers.
• Proactive with a natural drive to succeed.
• First class attention to detail skills with ability to communicate well both verbally and in writing.
• 2 years + experience of working in a fast paced customer service environment. 
• Industry experience is not important, we’ll train you in everything you need to know about Private Medical Insurance.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.