Renewal Account Manager

About Conduktor

Real-time data is revolutionising our lives. Think of the Conduktor platform as the ultimate command centre for all things Kafka: whether managing clusters, monitoring data streams, or debugging issues, Conduktor aims to help teams work faster and with fewer headaches.Our team is based across London and New York and we are looking for people who are excited by our mission and want to share this journey with us. We’re now looking for folks to join us in our New York office and work on a hybrid basis. 

About the role

We are looking for a process-minded Renewals Account Manager to craft the next stage of our customer journey post-sales. You’ll be capable working of both independently and driving new initiatives, but also collaboratively as you’ll be partnering closely with our Sales and Customer Support teams while reporting directly to our VP of Sales.

What will you be doing?

• Owning the renewal process from initiation to close
• Collaborating closely with our Account Executives to identify opportunities to upsell and cross-sell with existing accounts to build into the renewals process
• Maintaining accurate account information and activity detail in our CRM (Hubspot)Building strong relationships with customers, answering queries via Intercom (we use Zendesk), using this data to aid renewal conversations
• Using and defining metrics to analyse retention and prevent customer churn
• Monitor and report on renewal rates, revenue forecasts, and customer feedback
• Staying current with Conduktor’s products, industry news, updates, trends and the competitive landscape to inform renewal strategies and pricing decisions
• Conducting contract negotiations to optimize terms and conditions, pricing, and contract duration

What experience are we looking for?

• You’ve previously worked in a similar role looking after renewals within a fast-paced start-up
• You have experience working in a company with products aimed at software engineers or DevOps teams
• You’ve worked closely with Sales teams in the past, supporting them with upsell and cross-sell opportunities
• You’re analytical and process-oriented.
• You appreciate working smart, and the value of automating where possible 
• You have excellent communication and presentation skills, with the ability to quickly build rapport with both internal and external stakeholders 
• You’re really interested in our product and what we’re doing. Real-time data is at the heart of what we’re doing, and we want folks who are genuinely excited about our mission

Perks and Benefits

• Stock options
• 25 days PTO + public holidays
• 401k contribution
• Top-tier private health insurance package
• Learning and Development allowance
• Employee referral scheme
• Company-wide events and team socials

Equal Opportunity Statement

Fostering an inclusive environment is vital to us, and we want to bring onboard people who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply! 

Conduktor is an Equal Opportunity Employer. All applicants are considered regardless of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.

Learn more about our values through our careers page, and find our latest news on Twitter and LinkedIn.