ModSquad has partnered with a leading business school to support their IT department assisting students, faculty, and staff.
As a member of this team, you'll provide troubleshooting support, technology deployment, software installation, and configuration services, often serving as the first point of contact for technical support needs.
For this opportunity
Hours of Operation:
Monday - Friday: 3 PM - 9 PM PT
Saturday & Sunday: 4 AM - 1 PM PT
If you need help converting time zones, World Time Buddy is a great tool. Just use 'Sacramento, CA' as your first location and your home location as your second.
Commitments:
Self-schedule 12 hours per week
5 of those 12 hours must be scheduled over the weekend (Saturday and/or Sunday)
90-days (minimum)
Key Responsibilities
Respond to customer inquiries via phone and email in a professional and timely manner.
Listen actively and communicate with empathy to ensure customers feel supported and understood.
Provide accurate, detailed, and prompt resolutions to customer issues.
Escalate complex or unresolved issues through the proper channels.
Stay current on task updates, procedures, and policy changes to maintain accuracy.
Consistently meet or exceed established performance metrics.
Skills & Qualifications
Friendly, approachable, and professional communication style.
Strong problem-solving and critical thinking skills.
Excellent organizational and multitasking abilities in a fast-paced environment.
Outstanding written communication and grammar skills.
Previous experience using CRM or ticketing systems preferred.
Workspace Requirements
Dedicated laptop or desktop computer with Windows 11 or macOS Sonoma/Sequoia installed
Stable broadband internet (50 Mbps+)
16 GB RAM or greater
Working webcam and willingness to use it during orientation, meetings, etc
Must be willing to install ModSquad security systems on computer and mobile phone
Dual monitors not required but highly recommended
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Top Skills
What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
