Jobs at ModSquad

Monitor in-game activity, identify unusual gameplay patterns, document objective observations, prepare reports, and escalate concerns according to established procedures. The role requires strong attention to detail, judgment, written English, gaming familiarity, confidentiality, and independent work. Candidates must provide weekend availability, work at least 10 hours weekly, and use a qualifying Windows PC, secure workspace, headset, internet connection, and authentication tools.

Engage users across social media, email, and community forums to promote travel destinations. Responsibilities include creating empathetic and creative responses, answering questions through timely research, moderating sensitive interactions, and proactively engaging audiences across multiple platforms. The role requires weekend availability, 10 hours weekly, strong English and French writing skills, travel interest, and familiarity with social media tools. Candidates need a dedicated computer, reliable internet, security software, and two-factor authentication.

Engage users across social media, email, and community forums to promote travel destinations. Respond to questions, provide timely researched answers, inspire potential visitors, and handle sensitive situations empathetically. The role requires strong English and French writing, social media experience, weekend availability, a reliable computer and internet connection, and willingness to install security software and use two-factor authentication.

Creates executive ghostwritten articles, sponsored editorial, research-driven content, and client stories for the customer experience, trust and safety, moderation, and outsourcing sectors. Interviews executives and subject-matter experts, analyzes industry data and competitors, develops original research, supports live programming, and places work with relevant trade publications. Works independently as a fully remote contractor alongside marketing and content teams.

Engagement Moderators monitor social media feeds, respond to public inquiries, apply moderation guidelines, manage online communities, identify trends, and escalate potential security or safety concerns. The role requires strong written and verbal communication, sound judgment, attention to detail, empathy, confidentiality, and comfort using multiple social media platforms and moderation tools in a remote environment.

Provide written German- and English-language customer support for a music streaming platform through inbound messaging. Resolve account, billing, payment, subscription, technical, and product issues while managing 5–6 simultaneous chats. Follow workflows, research knowledge bases, document resolutions, verify accounts securely, escalate when needed, and identify recurring issues. The role requires high-volume multi-chat experience, 24/7 production availability, at least 25 hours weekly, and 12 weekend hours.

Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.

Provide bilingual Spanish and English customer support for a music streaming platform through high-volume inbound messaging. Resolve account, billing, technical, and platform issues while managing 5–6 simultaneous conversations, researching workflows, navigating multiple systems, and maintaining accuracy and service quality. The role requires an eight-week full-time orientation followed by at least 25 self-scheduled hours weekly, including 12 weekend hours. Applicants must provide a suitable computer, reliable internet, security software, and two-factor authentication.

Provide bilingual Portuguese and English customer support for a music streaming platform through high-volume inbound messaging. Resolve account, billing, technical, and platform issues while managing 5–6 simultaneous conversations. Research knowledge-base articles, follow detailed workflows, navigate multiple systems, and balance speed, accuracy, and service quality. The role requires remote availability, an 8-week orientation commitment of 40 hours weekly, and ongoing self-scheduling of at least 25 hours weekly, including weekend hours.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

Provide bilingual customer support in Vietnamese and English for a music streaming platform, assisting with technical issues and inquiries via inbound messaging.

Provide bilingual customer support in Thai and English for a music streaming platform, handling inquiries, troubleshooting, and ensuring customer satisfaction.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

As a Community Management Consultant, you'll manage online communities, create content strategies, engage with clients, and report on KPIs while ensuring compliance with digital policies.

Provide bilingual (Simplified Chinese and English) player support via tickets and live chat, resolve gameplay and technical issues, research and troubleshoot problems, follow detailed processes, install required security software/2FA, and maintain a secure remote workspace meeting specified PC and connectivity requirements.

Provide Tier 1 and advanced technical support for a developer platform, assisting customers with game-dev related issues, QA/testing, 3D asset moderation, CRM case management, and technical data gathering. Must meet strict hardware and connectivity requirements and be available for at least 20 hours weekly on a 24/7 rota. Strong attention to detail and English fluency required.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide bilingual (Turkish/English) customer support for a music streaming platform via inbound messaging: troubleshoot accounts, billing, and technical issues; manage multiple simultaneous chats, follow detailed workflows, and deliver high-quality, timely responses during scheduled remote shifts.

Provide bilingual (French/English) customer support via inbound messaging for a music streaming platform: handle account/billing questions, troubleshoot technical issues, manage 5–6 simultaneous chats, follow detailed workflows and knowledge-base resources, and meet scheduling and orientation commitments.