Jobs at ModSquad

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

As a Community Management Consultant, you'll manage online communities, create content strategies, engage with clients, and report on KPIs while ensuring compliance with digital policies.

Moderate-hours remote social media moderator role promoting travel destinations. Engage and inspire potential visitors via social channels, email, and forums in French and English; research answers, handle sensitive interactions empathetically, and use platform tools to proactively engage communities.

Provide bilingual (Simplified Chinese and English) player support via tickets and live chat, resolve gameplay and technical issues, research and troubleshoot problems, follow detailed processes, install required security software/2FA, and maintain a secure remote workspace meeting specified PC and connectivity requirements.

Provide Tier 1 and advanced technical support for a developer platform, assisting customers with game-dev related issues, QA/testing, 3D asset moderation, CRM case management, and technical data gathering. Must meet strict hardware and connectivity requirements and be available for at least 20 hours weekly on a 24/7 rota. Strong attention to detail and English fluency required.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide bilingual (Turkish/English) customer support for a music streaming platform via inbound messaging: troubleshoot accounts, billing, and technical issues; manage multiple simultaneous chats, follow detailed workflows, and deliver high-quality, timely responses during scheduled remote shifts.

Provide bilingual (French/English) customer support via inbound messaging for a music streaming platform: handle account/billing questions, troubleshoot technical issues, manage 5–6 simultaneous chats, follow detailed workflows and knowledge-base resources, and meet scheduling and orientation commitments.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.