Jobs at ModSquad

Engage users across social media, email, and community forums to promote travel destinations. Responsibilities include creating empathetic and creative responses, answering questions through timely research, moderating sensitive interactions, and proactively engaging audiences across multiple platforms. The role requires weekend availability, 10 hours weekly, strong English and French writing skills, travel interest, and familiarity with social media tools. Candidates need a dedicated computer, reliable internet, security software, and two-factor authentication.

Engage users across social media, email, and community forums to promote travel destinations. Respond to questions, provide timely researched answers, inspire potential visitors, and handle sensitive situations empathetically. The role requires strong English and French writing, social media experience, weekend availability, a reliable computer and internet connection, and willingness to install security software and use two-factor authentication.

Moderate and manage real-time audience engagement for live sports streaming events in Spanish. Responsibilities include responding to comments, maintaining brand voice, fostering inclusive communities, escalating policy violations, adapting messaging to audience sentiment, and coordinating with internal teams. Candidates need native-level Spanish, strong written communication, sports knowledge, flexibility for evening and weekend events, a reliable computer and internet connection, and willingness to use required security software and two-factor authentication.

Engagement Moderator supporting gaming and other client communities across multiple platforms. Responsibilities include guiding customers, resolving concerns, monitoring Discord and social media communities, staying current on project updates, and delivering a positive player experience. Requires Portuguese and English fluency, independent work, reliable availability of at least seven hours weekly, a 90-day commitment, and a Windows 11 computer with webcam, secure software installation, and stable broadband internet.

Creates executive ghostwritten articles, sponsored editorial, research-driven content, and client stories for the customer experience, trust and safety, moderation, and outsourcing sectors. Interviews executives and subject-matter experts, analyzes industry data and competitors, develops original research, supports live programming, and places work with relevant trade publications. Works independently as a fully remote contractor alongside marketing and content teams.

Engagement Moderators monitor social media feeds, respond to public inquiries, apply moderation guidelines, manage online communities, identify trends, and escalate potential security or safety concerns. The role requires strong written and verbal communication, sound judgment, attention to detail, empathy, confidentiality, and comfort using multiple social media platforms and moderation tools in a remote environment.

Provide Tier 1 player support for a global gaming project through Zendesk tickets. Investigate account, gameplay, and technical issues; troubleshoot PC and game problems; research solutions; write clear responses; document work; escalate complex cases; and collaborate with project teams. Candidates need gaming experience, strong English writing, analytical problem-solving, attention to detail, and PC troubleshooting skills. The role requires a dedicated Windows 11 PC, reliable broadband, security software, 2FA, webcam or smartphone, headset, and secure workspace.

Provide customer support for a book publisher through phone calls, email, and tickets. Assist parents, teachers, and school officials with orders, product customizations, and questions about the reading methodology. Follow documentation, maintain a professional phone presence, and deliver clear, grammatically correct written responses. The role requires at least 10 self-scheduled hours weekly for up to 90 days and a dedicated remote workspace.

Provide written German- and English-language customer support for a music streaming platform through inbound messaging. Resolve account, billing, payment, subscription, technical, and product issues while managing 5–6 simultaneous chats. Follow workflows, research knowledge bases, document resolutions, verify accounts securely, escalate when needed, and identify recurring issues. The role requires high-volume multi-chat experience, 24/7 production availability, at least 25 hours weekly, and 12 weekend hours.

Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.

Provide ticket-based customer support to gamers for a major gaming brand. Resolve issues efficiently, conduct web-based research, follow escalation policies, communicate clearly in written English, and adapt to changing client needs. Agents self-schedule 20 hours weekly, including seven weekend hours during required availability. The role requires strong typing skills, high-volume customer service experience, reliable equipment, dual monitors, high-speed internet, a headset, and a quiet workspace.

Provide high-volume ticket customer support to gamers through a remote talent network. Resolve issues efficiently, research solutions, follow escalation policies, communicate fluently in written English, and adapt to changing client needs. Work 20 self-scheduled hours weekly, including seven weekend hours during required coverage times. Maintain a compliant remote workspace with specified hardware, internet, headset, security software, and two-factor authentication.

Provide bilingual Spanish and English customer support for a music streaming platform through high-volume inbound messaging. Resolve account, billing, technical, and platform issues while managing 5–6 simultaneous conversations, researching workflows, navigating multiple systems, and maintaining accuracy and service quality. The role requires an eight-week full-time orientation followed by at least 25 self-scheduled hours weekly, including 12 weekend hours. Applicants must provide a suitable computer, reliable internet, security software, and two-factor authentication.

Provide bilingual Portuguese and English customer support for a music streaming platform through high-volume inbound messaging. Resolve account, billing, technical, and platform issues while managing 5–6 simultaneous conversations. Research knowledge-base articles, follow detailed workflows, navigate multiple systems, and balance speed, accuracy, and service quality. The role requires remote availability, an 8-week orientation commitment of 40 hours weekly, and ongoing self-scheduling of at least 25 hours weekly, including weekend hours.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

Provide bilingual customer support in Vietnamese and English for a music streaming platform, assisting with technical issues and inquiries via inbound messaging.

Provide bilingual customer support in Thai and English for a music streaming platform, handling inquiries, troubleshooting, and ensuring customer satisfaction.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

As a Community Management Consultant, you'll manage online communities, create content strategies, engage with clients, and report on KPIs while ensuring compliance with digital policies.

Provide bilingual (Simplified Chinese and English) player support via tickets and live chat, resolve gameplay and technical issues, research and troubleshoot problems, follow detailed processes, install required security software/2FA, and maintain a secure remote workspace meeting specified PC and connectivity requirements.