Jobs at ModSquad

Provide bilingual English and Spanish customer support by phone for top-tier client brands. Assist customers, resolve concerns, guide users toward answers, and de-escalate challenging interactions. The role requires a professional demeanor, a quiet workspace, dedicated Windows computer, quality headset, and installation of company security software and a 2FA app. Commitment is 10 hours weekly for approximately 90 days, with flexible scheduling across weekday and weekend project hours.

Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.

Engagement Moderators support clients and players across multiple platforms, guide customers, resolve concerns, monitor Discord and social media communities, and adapt to project updates. The role requires independent work, reliable communication, at least seven hours weekly, French and English fluency, immediate orientation availability, a 90-day commitment, and a Windows gaming-capable workspace with stable broadband.

Provide ticket-based customer support to gamers for a major gaming brand. Resolve issues efficiently, conduct web-based research, follow escalation policies, communicate clearly in written English, and adapt to changing client needs. Agents self-schedule 20 hours weekly, including seven weekend hours during required availability. The role requires strong typing skills, high-volume customer service experience, reliable equipment, dual monitors, high-speed internet, a headset, and a quiet workspace.

Provide high-volume ticket customer support to gamers through a remote talent network. Resolve issues efficiently, research solutions, follow escalation policies, communicate fluently in written English, and adapt to changing client needs. Work 20 self-scheduled hours weekly, including seven weekend hours during required coverage times. Maintain a compliant remote workspace with specified hardware, internet, headset, security software, and two-factor authentication.

Provide bilingual Spanish and English customer support for a music streaming platform through high-volume inbound messaging. Resolve account, billing, technical, and platform issues while managing 5–6 simultaneous conversations, researching workflows, navigating multiple systems, and maintaining accuracy and service quality. The role requires an eight-week full-time orientation followed by at least 25 self-scheduled hours weekly, including 12 weekend hours. Applicants must provide a suitable computer, reliable internet, security software, and two-factor authentication.

Provide bilingual Portuguese and English customer support for a music streaming platform through high-volume inbound messaging. Resolve account, billing, technical, and platform issues while managing 5–6 simultaneous conversations. Research knowledge-base articles, follow detailed workflows, navigate multiple systems, and balance speed, accuracy, and service quality. The role requires remote availability, an 8-week orientation commitment of 40 hours weekly, and ongoing self-scheduling of at least 25 hours weekly, including weekend hours.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

Provide bilingual customer support in Vietnamese and English for a music streaming platform, assisting with technical issues and inquiries via inbound messaging.

Provide bilingual customer support in Thai and English for a music streaming platform, handling inquiries, troubleshooting, and ensuring customer satisfaction.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

As a Community Management Consultant, you'll manage online communities, create content strategies, engage with clients, and report on KPIs while ensuring compliance with digital policies.

Provide bilingual (Simplified Chinese and English) player support via tickets and live chat, resolve gameplay and technical issues, research and troubleshoot problems, follow detailed processes, install required security software/2FA, and maintain a secure remote workspace meeting specified PC and connectivity requirements.

Provide Tier 1 and advanced technical support for a developer platform, assisting customers with game-dev related issues, QA/testing, 3D asset moderation, CRM case management, and technical data gathering. Must meet strict hardware and connectivity requirements and be available for at least 20 hours weekly on a 24/7 rota. Strong attention to detail and English fluency required.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide bilingual (Turkish/English) customer support for a music streaming platform via inbound messaging: troubleshoot accounts, billing, and technical issues; manage multiple simultaneous chats, follow detailed workflows, and deliver high-quality, timely responses during scheduled remote shifts.

Provide bilingual (French/English) customer support via inbound messaging for a music streaming platform: handle account/billing questions, troubleshoot technical issues, manage 5–6 simultaneous chats, follow detailed workflows and knowledge-base resources, and meet scheduling and orientation commitments.