Jobs at ModSquad

As a Bilingual Customer Support Representative, assist customers in Polish and English, troubleshoot issues, and enhance their listening experience on a music streaming platform.

Provide bilingual customer support in Thai and English for a music streaming platform, handling inquiries, troubleshooting, and ensuring customer satisfaction.

Provide top-tier customer support for a music streaming platform in both German and English, handling customer inquiries and technical issues.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

As a Community Management Consultant, you'll manage online communities, create content strategies, engage with clients, and report on KPIs while ensuring compliance with digital policies.

Provide bilingual (Simplified Chinese and English) player support via tickets and live chat, resolve gameplay and technical issues, research and troubleshoot problems, follow detailed processes, install required security software/2FA, and maintain a secure remote workspace meeting specified PC and connectivity requirements.

Provide bilingual customer support for a music streaming platform, assisting customers in Chinese and English via messaging, troubleshooting issues, and ensuring a quality experience.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide Tier 1 and advanced technical support for a developer platform, assisting customers with game-dev related issues, QA/testing, 3D asset moderation, CRM case management, and technical data gathering. Must meet strict hardware and connectivity requirements and be available for at least 20 hours weekly on a 24/7 rota. Strong attention to detail and English fluency required.

Provide bilingual customer support in Vietnamese and English for a music streaming platform, assisting with technical issues and inquiries via inbound messaging.

Provide bilingual (Polish/English) inbound messaging support for a music streaming platform: troubleshoot issues, guide customers, manage multiple simultaneous chats, and meet orientation and production scheduling commitments.

Provide bilingual (Polish/English) inbound messaging customer support for a music streaming platform: troubleshoot technical issues, guide customers through the platform, handle multiple simultaneous chats, and meet orientation and production scheduling and hourly commitments.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

This role involves providing bilingual customer support for a music streaming platform, assisting users in Dutch and English, troubleshooting issues, and ensuring optimal user experience across various communication channels.