Cloud Carib is hiring for a Customer Success Manager Associate to join our growing Customer Success Team. A remote role, based in Jamaica blends Customer Success with Business Development. The successful candidate will help ensure that prospective and existing customers receive best-in-class support, proactive communication and value reporting throughout their engagement with Cloud Carib.
Key Responsibilities:
Customer Engagement & Support:
- Act as a trusted advisor throughout onboarding and the contract lifecycle to ensure a seamless experience.
- Coordinate meetings, manage client communications and engage with various stakeholders
- Support Customer Success in tracking client health, satisfaction, and engagement.
- Assist in preparing and delivering Service Management Reviews and Value reports.
- Serve as the primary point of contact for clients in Jamaica and surrounding areas for service-related matters, ensuring timely resolution and consistent communication.
- Focused on driving account retention and expansion through strategic relationship management and value delivery.
Internal Coordination & Reporting:
- Maintain accurate records of all client interactions, issues, and updates in relevant platforms.
- Generate reports on client status, service performance, and opportunities for growth to share with the sales team.
- Collaborate with technical and support teams to ensure service alignment with customer needs.
Qualifications
- Bachelor’s degree
- 1–2 years of experience in a customer-facing, business development, or support role
- Strong verbal and written communication skills, with a customer-first approach.
- Proficient in using CRM platforms and customer support applications. (Zendesk)
- Highly organised, detail-oriented, and capable of managing multiple priorities effectively.
- Self-motivated and adaptable, with a strong sense of initiative and a collaborative mindset.
Preferred Experience
- Background in the technology, cloud services, or managed services industry.
- Worked with C-Suite and technical personas.
- Understanding of customer success principles and the customer lifecycle.
- Experience contributing to value reports or participating in service review processes.
What You Can Expect
- A supportive, team-oriented work culture focused on growth and continuous improvement.
- Access to ongoing training and career development opportunities.
- Competitive compensation and benefits package.
Top Skills
What We Do
Cloud Carib is the premier provider of managed cloud services in the Caribbean and Latin American regions. Solutions range from complex bespoke dedicated private cloud offerings to hybrid cloud services. Every solution provides clients with controlled costs, unrivaled levels of service, and unparalleled levels of data protection and privacy – when and where privacy matters.
Cloud Carib’s services enable a true competitive advantage for each client that is unmatched in most of the world. Headquartered in the Bahamas, and offering multiple datacentre locations throughout the Caribbean (Freeport, Nassau, Toronto, Panama, Barbados, Jamaica and Ecuador), Cloud Carib’s solution portfolio includes: Data Centre Services, Security and Business Continuity Services, and Mobility and Productivity Offerings.
