Remote Support Engineer II - Networking

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

As a Remote Support Engineer II at Coretelligent, you’ll play a key role in ensuring the reliability, security, and performance of our clients’ network environments across Fortinet, Cisco, Palo Alto, and Ubiquiti platforms. This role combines advanced troubleshooting, configuration, and optimization with a client-first approach, supporting complex multi-tenant infrastructures in a fast-paced MSP setting. You’ll serve as a trusted technical resource for escalations, collaborate with cross-functional teams and vendors, and mentor junior engineers—delivering white-glove support that upholds Coretelligent’s standards of excellence and network reliability.

Key Responsibilities:

• Provide advanced remote support for Fortinet, Cisco, Palo Alto, and Ubiquiti as well as other vendors networking environments including configuration, monitoring, and troubleshooting.
• Manage and maintain firewall policies, VPNs, routing, and switching configurations across client infrastructures.
• Troubleshoot and resolve network connectivity issues related to LAN/WAN, VLAN segmentation, DHCP/DNS, NAT, QoS, and wireless access points.
• Analyze traffic flows, system logs, and performance metrics to identify bottlenecks and proactively improve network stability.
• Collaborate with internal and external stakeholders to coordinate vendor escalations and resolve complex or uncommon incidents.
• Assist with firmware upgrades, site-to-site VPNs, cloud network integration (Azure/AWS), and remote access solutions.
• Document network configurations, topologies, and troubleshooting procedures in clear, client-ready format.
• Provide mentoring and spot training for Engineer I team members on networking fundamentals and best practices.
• Participate in scheduled maintenance windows or after-hours escalations as required to ensure uptime and service continuity.
• Maintain departmental SLAs, metrics, and client satisfaction goals while contributing to continuous improvement efforts.

Required Skills and Qualifications:

• 3+ years of experience supporting and troubleshooting Fortinet and Cisco network environments.
• Hands-on experience with firewall configuration, VPN setup, routing/switching, and wireless networks.
• Proficient with FortiGate, Cisco ASA/Catalyst/Meraki, and exposure to Palo Alto and Ubiquiti.
• Strong understanding of TCP/IP, DNS, DHCP, NAT, VLANs, QoS, and IPsec tunnels.
• Experience using network monitoring and management tools (e.g., LogicMonitor, PRTG, SolarWinds).
• Excellent documentation, communication, and client-facing skills with a customer-first mindset.
• Ability to work effectively in a fast-paced remote MSP environment with multiple concurrent priorities.

Preferred Skills:

• Fortinet NSE4+, Cisco CCNA/CCNP, or equivalent vendor certification strongly preferred.
• Experience supporting multi-tenant or co-managed MSP environments.
• Knowledge of cloud networking (Azure Virtual Networks, AWS VPCs) and Zero Trust/NAC solutions.
• Scripting or automation experience (PowerShell, Python, or API integrations) a plus.

Salary Range for this position (depending upon experience): 

$85,000 - $100,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Twelve holidays, including a day off on your birthday and work anniversary, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [email protected] for necessary arrangements.

E-Verify www.dhs.gov/E-Verify      

For information about the right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

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