Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
About the Role:
We're seeking a passionate Remote Support Engineer to deliver exceptional remote support for our chromatography and mass spectrometry products. Our goal is to minimise customer downtime and identify effective repair strategies. You'll also have the opportunity to visit customer sites for installations, repairs, and scheduled services. If you're customer-focused, confident, flexible, and eager to exceed expectations, we want you on our team!
Responsibilities:
- Diagnoses and resolves product performance problems (hardware, software and application issues) of customer inquiries by telephone, e-mail, or other remote support tools.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Active co-operation with colleagues from service, sales, and support in the national and international environment
- Provide proactive and reactive technical services to support Agilent's product portfolio.
- Set and run customer expectations, balancing their requirements with Agilent's business needs.
Qualifications
- Bachelor's or Master's degree in (bio)chemistry or a life science-related field.
- Proven experience in liquid chromatography and/or mass spectrometry (LC/LCMS) techniques, preferably in a laboratory environment. Candidates with experience in Gas Chromatography (GC) or Atomic or Molecular Spectroscopy will also be considered.
- Excellent communication (verbal and written), customer service, and remote troubleshooting skills.
- Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, with a structured approach to work and the ability to organise and prioritise your workload.
- Independent worker with excellent interpersonal skills.
- a strong drive to learn and expand your skills, enjoy working remotely.
What We Offer:
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you a smooth start with our team.
- A development pathway to become an expert in state of the art analytical chemistry techniques, such as LCMS and/or GCMS.
- A dynamic environment focused around delivering best-of-class customer service using digital remote support tools.
Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual's purpose in a significant way. Take a glimpse into life at Agilent. Hear about our creative culture, our work, and what we love about our company: https://youtu.be/TrWff2knbnI
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel RequiredOccasional
ShiftDay
DurationNo End Date
Job FunctionServices & Support
Top Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
