We are seeking a social media professional with a proven track record of translating, trans-creating, and localizing content for social and community posting to support strategic planning and operational delivery.
As a Social Media Engagement Specialist, you will work closely with the project management team, client contacts, and wider group of social across the business to support internal and client objectives.
You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities. Additionally, you will be an imperative part of the growing ModSquad digital team, developing social media efforts to grow and support our company.
Project Hours (All Times Pacific):
Flexible/Approx. 10 hours per week
Commitment:
90 days (as needed)
Hourly Rate:
To be discussed during the recruiter interview stage
Orientation Start Date:
ASAP
The day-to-day tasks of a ModSquad Social Media Engagement Specialist may vary, but basic responsibilities include:
Work closely, efficiently, and effectively with the client and internal teams (communication is daily).
Liaise with internal and external stakeholders to deliver upon strategic and operational goals.
Design and execute the weekly and quarterly content calendars and strategy plans.
Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based).
Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity.
Manage and respond to customers through forum, website, and social media tools (native and 3rd party).
Learn and explore new tools and platforms that improve workflow and client objectives.
Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience).
Handle occasional community crises or troubleshoot escalations.
What We Are Looking For:
Primary Italian/English
Anime expertise and passion
Live engagement moderation experience
Experience with translations and localization
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
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What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
