Chief Transformation Officer (CTO) CRM

Reposted 8 Days Ago
Be an Early Applicant
Hiring Remotely in Milan
Remote or Hybrid
Expert/Leader
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role
In this role, you will engage with C-Suite executives to develop transformation strategies, drive product awareness, and help maximize the value of CRM on the NOW platform. You will leverage your extensive experience in CRM and AI to enhance business outcomes, accelerate sales cycles, and provide valuable insights to internal teams.
Summary Generated by Built In
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
*OPEN TO APPLICATIONS ACROSS EMEA"
  • You will engage with our largest customer's C-Suite Executives leveraging your extensive CRM and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform. In the course of these CXO engagements, you will also advise and work closely with key internal Executives, as well as our Sales and Strategy teams to build a strategic product and GTM strategy including enabling the global field community.
  • Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500).
  • Work with Customer CXOs to build out their transformation strategy.
  • Increase C-suite awareness by creating industry leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations.
  • Develop and drive prospect pipelines by hosting CXO round tables, delivering industry keynotes, and leading other executive-level field marketing activities.
  • Provide critical product and marketing content feedback to key Engineering and Field Marketing teams.

Qualifications
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15+ years of experience in Senior leader roles leading large, cutting-edge technology organizations and achieving breakthrough outcomes. Former C-level or VP level preferred
  • Deep CRM expertise and the ability to position ServiceNow as the leader in CRM
  • Alternatively, experience leading customer service or support functions with an understanding of call center operations, customer retention, and employee engagement.
  • Fluent in CRM's business value.
  • Experience leading business transformations at scale specialising in CRM
  • Extensive experience facing external customers articulating product benefits and being a customer trusted advisor.
  • Experience with SaaS/PaaS and ServiceNow products are ideal.
  • Demonstrated ability to lead and collaborate effectively across internal and external organizations, including Engineering, Sales, Strategic partners and ISVs.
  • Expert-level executive presentation skills, including large presentations, executive briefings and small groups roundtables.
  • Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment.
  • The ideal candidate is an experienced CIO, CTO, COO
  • Executive-level consulting or CXO advisor experience preferred.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Top Skills

AI
CRM
Paas
SaaS
Servicenow

What the Team is Saying

Brady
Hasan
Jamil
Shanequa
Katya
Alexander
Jaime
Pat
Suzanne
Viviana
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Santa Clara, CA
26,000 Employees
Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
Company Office Image
HQSanta Clara, CA
CR
Singapore
Company Office Image
JP
Company Office Image
Addison, TX
Amsterdam, NL
Atlanta, GA
Auckland, NZ
Austin, TX
Bangkok, TH
Company Office Image
Bengaluru, IN
Berlin, DE
Company Office Image
Brisbane, QLD
Brussels, BE
Company Office Image
Canberra, AU
Chesterfield, MO
Company Office Image
Chicago, IL
Ciudad de México, MX
Company Office Image
Denver, CO
Company Office Image
Dublin, IE
Düsseldorf, DE
Franklin, TN
Gothenburg, SE
South Korea
Helsinki, FI
Houston, TX
Company Office Image
Hyderabad, IN
Issy-les-Moulineaux, FR
Johannesburg, ZA
Kirkland, WA
Lausanne, CH
Lille, FR
Company Office Image
London, GB
Los Angeles, CA
Lysaker, NO
Madison, WI
Madrid, ES
Melbourne, AU
Company Office Image
Milan, IT
Milwaukee, WI
Minneapolis, MN
Montréal, QC
Mumbai, IN
Munich, DE
Company Office Image
New York, NY
Company Office Image
Novi, MI
Oberbüren, CH
Orlando, FL
Perth, AU
Petah Tikva, IL
Company Office Image
Pleasanton, CA
Riyadh, SA
Rome, IT
Company Office Image
San Diego, CA
Company Office Image
San Francisco, CA
Company Office Image
Santa Clara, CA
São Paulo, BR
Søborg, DK
Solna, SE
Company Office Image
Staines, GB
Sydney, NSW
Tokyo, JP
Toronto, Ontario
Company Office Image
Vienna, VA
Vienna, AT
Company Office Image
Waltham, MA
Washington, DC
Company Office Image
Wellington, NZ
Learn more

Similar Jobs

ServiceNow Logo ServiceNow

Architect

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
Milan, ITA

ServiceNow Logo ServiceNow

Business Development Manager

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
Milan, ITA

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account