Remote Reliability Engineer
At KONE, we bring buildings to life.
Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.
About the Role
As a Remote Reliability Engineer, you will be the first point of contact for technical queries during the maintenance phase of KONE and non-KONE equipment. You'll work closely with maintenance technicians to diagnose complex issues, identify root causes, and deliver effective solutions that keep our customers' equipment operating safely and reliably.
This is an excellent opportunity for an engineering professional who enjoys combining technical expertise, customer focus and continuous improvement in a collaborative environment.
What You'll Be Doing
Provide remote technical support to maintenance technicians, helping identify root causes and corrective actions for equipment issues.
Assist with spare parts identification and technical recommendations.
Support KONE's connected services and analytics by evaluating non-standard service needs.
Collaborate with support teams to configure and troubleshoot KRM devices and connections.
Escalate complex cases to subject matter experts when required.
Develop knowledge base articles and technical documentation that support continuous learning.
Contribute to equipment reliability, safety and performance improvement initiatives.
Prepare quality reports, identify recurring issues and recommend corrective actions.
You will bring:
5 years experience overall within technical industries
Elevators/ escalators experience is a must
Experience as a Technician preferred
Strong technical knowledge and troubleshooting capability.
Customer-focused approach with excellent communication skills.
Flexibility and willingness to travel when required (only once every few months)
Strong analytical and problem-solving skills with a high attention to detail and quality focus
Why Join KONE?
Enjoy career progression opportunities within a global organisation
Work alongside industry experts, access ongoing professional development opportunities, and play a key role in delivering exceptional service to our customers while helping shape the future of cities.
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space
Grow with comprehensive learning and development programs covering a wide range of professional skills
Ready to take the next step?
Joining KONE means becoming part of a diverse and inclusive team that values growth, sustainability, and making cities better places to live.
This position is only open to Australian or New Zealand Citizens or permanent residents, based in Australia.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Experience working with elevators, escalators, building systems, industrial equipment or similar technical environments.
- Bachelor's degree in Engineering or a related technical discipline.
- Strong technical knowledge and troubleshooting capability.
- Customer-focused approach with excellent communication skills.
- Flexibility and willingness to travel when required.
- Strong analytical and problem-solving skills with high attention to detail and quality focus.
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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