DRIG LLC
Remote Phone Scheduler
The Role
Schedules service appointments for field technicians by handling high-volume inbound calls, coordinating live calendar availability, confirming appointments, resolving scheduling conflicts, updating dispatch records, and communicating with customers and technicians. The role requires accurate documentation, multitasking across phone and digital systems, professional communication, dependable attendance, and a quiet home workspace with reliable wired internet.
Summary Generated by Built In
About the Role
We are seeking a highly organized, reliable, and detail-oriented Remote Phone Scheduler to coordinate service appointments for a nationwide network of field technicians. In this high-volume role, you will multi-task across live incoming calls, digital dispatch calendars, and internal communication channels while delivering prompt, professional service to customers and technicians alike.
Job Title: Remote Phone Scheduler
Location: Remote (Work From Home)
Compensation: $15.00 / hour
Schedule: Full-Time, 40 hours/week (8-hour fixed shift assigned between 7:30 AM – 5:30 PM Central Time)
Key Responsibilities
• Answer high-volume inbound phone calls and process scheduling requests cheerfully and efficiently
• Communicate appointment confirmations, pre-installation instructions, and updates to customers nationwide
• Coordinate directly with field technicians across multiple time zones by evaluating live calendar availability
• Multi-task across concurrent systems (phone queues, chat, and documentation) to resolve scheduling conflicts in real time
• Notate appointment adjustments, scope changes, and dispatch records accurately and immediately
• Collaborate with team schedulers and quality control agents on daily problem-solving
Requirements
Required Qualifications & Competencies
• High school diploma or equivalent
• Proven organizational skills and the ability to multi-task effectively in a fast-paced environment
• High dependability and strict adherence to a fixed, non-flexible daily work schedule
• Professional telephone etiquette and verbal communication skills
• Technical proficiency: Google (Maps, Calendar, Shared Drive), email, and online chat platforms
• Experience with cloud telephony and CRM systems (RingCentral and Zoho preferred)
• Prior scheduling, dispatch, or call center experience preferred
Remote Office & Environmental Requirements
• Dedicated, quiet, and private dedicated workspace free from background noise, interruptions, or audio interference during all working hours
• Reliable, high-speed wired internet connection (15 Mbps download / 5 Mbps upload minimum; satellite or public Wi-Fi not permitted)
• Reliable PC or Mac meeting modern security and operating system standards
Schedule & Attendance Policy
This is a structured, fixed-shift position within a synchronized team operation. Hours are assigned upon hire within the 7:30 AM – 5:30 PM CT operational window and remain fixed. Flexible scheduling, self-directed shift swapping, and working outside designated hours are not accommodated. Regular, punctual attendance during all scheduled shift hours is an essential function of this role.
Skills Required
- High school diploma or equivalent
- Organizational skills and ability to multitask in a fast-paced environment
- High dependability and adherence to a fixed daily work schedule
- Professional telephone etiquette and verbal communication skills
- Technical proficiency with Google Maps, Google Calendar, Google Shared Drive, email, and online chat platforms
- Experience with cloud telephony and CRM systems, preferably RingCentral and Zoho
- Prior scheduling, dispatch, or call center experience
- Dedicated, quiet, private workspace free from background noise and interruptions
- Reliable wired internet with at least 15 Mbps download and 5 Mbps upload speeds
- Reliable PC or Mac meeting modern security and operating system standards
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The Company
What We Do
DRIG (Done Right Installation Group) is a nationwide GPS and low-voltage installation partner providing full-service fleet product solutions. It helps organizations select and procure equipment, deploy and install telematics and other vehicle systems, and receive ongoing service and support. Offerings include GPS and asset tracking, RFID, mobile data terminals, driver-safety systems, in-vehicle networking, and related 12-volt and commercial installations, supported by project management and quality control.
