Job Description
Agilent is a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.
This role as Service Contact Center is part of a team that manages the remote engineers supporting Agilent's customers across the US and Canada while representing multiple product lines and technologies.
Your key responsibilities will include:
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Lead the people and the teams responsible for remote technical support functions.
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Responsible for the overall performance of teams.
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Apply in-depth understanding of organizational strategy and priorities to identify focus areas, outline project plans and align subordinate team expertise and resources.
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Resolve conflicting priorities; provide guidance to subordinates on complex challenges and assignments.
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Resolve challenges within the organization where solutions are not clearly defined.
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Collaborate with partner functions (Sales, Service, Customer Operations, Customer Service) on matters that influence organizational goals, strategies, policies, procedures or processes.
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Regular interaction with senior leaders within the organization or occasionally in other functions.
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May interact with third-parties (e.g., regulators, vendors/suppliers) on behalf of Agilent.
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Manage remote and onsite employees
Qualifications
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Bachelor’s or equivalent in a life science (Chemistry, Biology, Pharmacy, etc.…) or business-related field
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2+ years of experience formally or informally leading people, projects and/or programs
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Knowledge of laboratory environments and Agilent’s markets would be a strong advantage
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This is a hybrid role that will require at least three days a week onsite at our Little Falls, DE location
On a personal level, you are a natural and empathetic leader, a real strategic thinker, and always customer focused. By sharing your vision, you are able to inspire your team to perform. You have great interpersonal, communication and collaboration skills to interact and work with cross-functional teams. Whilst being flexible and adaptable, you have also strong planning and organizational skills.
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least October 16, 2024 or until the job is no longer posted.
The full-time equivalent pay range for this position is $107,440.00 - $167,875.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required10% of the Time
ShiftDay
DurationNo End Date
Job FunctionServices & Support
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
