ModSquad is actively seeking experienced Customer Support Representatives to join our dynamic network of professionals.
In this fully remote role, you’ll handle a variety of customer interactions, responding to inquiries through inbound phone calls, emails, chat, and SMS. You’ll play a critical role in delivering exceptional service and resolving customer concerns for our diverse clientele across industries, including tech, e-commerce, gaming, and entertainment.
As a Mod in our network, you’ll have the flexibility to work from any private location, manage your schedule, and choose projects that match your skills and interests. This opportunity allows you to grow your experience and expand your expertise while working with some of the world’s leading brands.
If you’re a skilled communicator with a passion for customer satisfaction and a keen ability to problem-solve, we’d love for you to join our network!
Skills
- Experience with inbound/outbound calls, emails, chat, and SMS messaging support
- Excellent writing & communication skills
- Zendesk or other CRM experience
- Strong problem-solving skills and attention to detail
- The ability to multitask in multiple browsers and browser tabs, while handling customer communications
- Ability to show empathy and be apologetic when necessary
- Able to work as part of a team and independently
- Able to follow client policies & guidelines while remaining objective
Workspace Requirements
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install ModSquad's security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
