The CARE Specialist will professionally and efficiently handle all customer service inquiries regarding Vistaprint products and services. They will follow established guidelines to support our commitment to providing world-class service while operating in a dynamic, fast-paced environment.
Your role will involve:
- Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
- Performing accurate diagnosis of customer inquiries and promptly providing appropriate solutions/responses based on defined procedures
- Continuously provide feedback that will help to identify customer challenges and reduce effort.
- Participating in cross-functional activities that will ensure continued viability and performance of the company.
- Meeting and exceeding efficiency and quality metrics to help reduce or eliminate customer effort while adhering to assigned work schedule.
- Educating our customers on how to use the products and services we offer to market and grow their businesses.
- Using appropriate systems and available resources as necessary to assist in responding to each request
- Performing additional responsibilities as required
In return you will bring:
- Minimum of a secondary level education with certification in English (e.g. CXC grade 1 or 2 or equivalent), Mathematics or Principles of Accounts (grade 1, 2, 3 or equivalent) and any three other subjects
- Previous experience in a multi-channel customer service environment preferred
- Experience using graphic design software is an asset
- Must be available to work any shift that falls within our operating hours, which spans 24 hours, 7 days per week.
- Knowledge of and/or interest in internet/web technologies and social media
- Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
- The ability to provide excellent customer service while multi-tasking
- The ability to function in a fast-paced, ever-changing environment
- Excellent verbal and written communication skills
- A keen eye for details and identifying potential issues that may impact a customer experience
- Effective problem solving and critical thinking skills
Job Segment: Graphic Design, Customer Service, Creative
What We Do
Vista is the design and marketing partner to millions of small businesses around the world. As a global, remote-first company, Vista has a growing footprint with team members working in more than 17 countries.
For over 20 years we’ve been inspired by small businesses and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success.
Vista is a Cimpress company (Nasdaq: CMPR). To learn more, visit vista.com.
Why Work With Us
We're not your typical global e-commerce company. Our dreamers, designers and doers are redefining how technology, manufacturing and marketing work together. To keep this talented team of over 7,000 happy, engaged and inspired, we offer technology enabled collaboration tool, plenty of professional development opportunities and a ton of flexibility!
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