Remote Customer Solutions Representative
Location: Work at Home
Employment Type: Full Time
Supporting: Telecom Sales
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism.
Key Responsibilities
- Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing
- Perform basic troubleshooting for telecom and mobile device issues
- Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding
- Effectively de-escalate challenging situations while maintaining a calm and positive demeanor
- Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs
- Work collaboratively within a supportive and engaging call center team environment
What you Bring
- Strong communication and active listening skills
- Ability to remain calm, empathetic, and solution‑oriented in customer interactions
- A passion for helping people and creating a positive customer experience
- Comfort working in a fast‑paced, team-centered call center environment
- High school diploma or GED in hand for upload verification
- 6 months of customer service or sales experience preferred
- Work at home environment is in a private residence and matches the address listed on file
- Comfortable working with company-issued equipment such as a webcam, desktop computer, mouse, keyboard, etc.
- An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
- Must not be on any corrective action or performance plans
- Must have held your current position for 6 months
- Must have relevant industry/program experience
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs that really grow your career
- Open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
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