Remote Customer Experience Associate I
Location: Remote – United States
Hiring Restrictions: We are not currently hiring in the following locations: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, WA, Washington, DC, and Minneapolis, MN.
Pay Rate: $14.00/hour
Employment Type: Full-Time
Shift Information: Must be available to work any 8-hour shift, Monday through Sunday
Job Summary:
We’re hiring a Remote Customer Experience Associate I in United States to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.
Key Responsibilities:
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
Required Qualifications:
- High school diploma or GED required
- Minimum of 6 months of call center, customer service, or dispatch experience
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Reliable attendance and strong work ethic
- Proficient in English
- Ability to successfully complete a background check, credit check, and security fingerprinting
What We Offer:
- Competitive hourly pay
- Monthly incentive opportunity of up to $350 after training by meeting performance metrics
- Night or weekend differential, based on shift worked
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
Training Requirements:
- Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling).
- Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.
Technical & Workspace Requirements:
- Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 50 Mbp upload; (Wi-Fi not permitted).
- Dedicated workspace with a desk, chair, and a quiet, distraction-free environment.
- Company equipment provided
Apply now and make an impact from day one
Looking for more information?
We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14.00, which may be below your state's minimum wage. Please consider this when applying.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Minimum 6 months of Customer Service, Call Center, or Dispatch experience.
- Complete background check, credit check, and security fingerprinting.
- Reside in Puerto Rico with legal authorization to work permanently in the United States.
- Commitment to 100% attendance during training and flexibility to work assigned 8-hour shifts.
- Completion of mandatory training (3 weeks) and maintain average quiz score of 80%+; complete all required e-learning.
- Secure, reliable high-speed wired internet (50 Mbps download & 50 Mbps upload) and verified speed test.
- Maintain a dedicated, quiet workspace with desk and chair and direct wired internet connection.
- 1+ years of previous call center experience.
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
-
Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
-
Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
-
Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
