Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
We are seeking an experienced and detail-oriented Business Intelligence Analyst to join our dynamic team. As a Business Intelligence Analyst, you will play a critical role in transforming data into actionable insights that drive informed decision-making and optimize business performance. Your expertise in data analysis, reporting, and visualization will be instrumental in providing valuable strategic recommendations to our organization.
What You'll Be Doing:
- Data Analysis: Collect, organize, and analyze large volumes of structured and unstructured data from various sources to identify trends, patterns, and opportunities.
- Reporting and Visualization: Develop and maintain reports and interactive visualizations using BI tools. Present data in a clear and concise manner to facilitate understanding and enable stakeholders to make informed business decisions.
- Performance Monitoring: Monitor key performance indicators (KPIs) and track business metrics to identify areas for improvement and measure the impact of initiatives. Collaborate with cross-functional teams to define performance targets, establish benchmarks, and create performance reports.
- Data Quality Assurance: Ensure data accuracy, consistency, and integrity by conducting data validation, cleansing, and quality checks. Identify and resolve data discrepancies.
- Business Insights and Recommendations: Collaborate with cross functional teams to understand their requirements and translate them into actionable insights.
Who You Are:
- Bachelor's degree in a relevant field such as Business Administration, Statistics, Mathematics, Economics, or Computer Science.
- 3-4 years of experience as a Business Intelligence Analyst or in a similar analytical role, with a focus on data analysis, reporting, and visualization is required.
- Experience in Alteryx or similar BI tools such as Tableau or Power BI
- knowledge of SQL and Snowflake is a plus.
- Detail-oriented mindset with excellent analytical and problem-solving skills. Ability to work with complex datasets and derive meaningful insights.
- Strong communication skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders.
- Knowledge of Excel is a must
- Proven ability to handle multiple projects and prioritize tasks in a fast-paced environment.
- US company experience preferred
- Detail Oriented
- Highly organized with excellent follow through and a strong sense of urgency. Pays attention to the details and understands the business impact of technology maintenance and checks, ensuring nothing falls through the cracks.
- Is able to collaborate with a variety of people communicating in a way that allows for complete understanding of problems and solutions.
- Is able to work independently driving timelines, projects, and solutions while having the awareness and ability to lean on others for support. Is able to reach out for information when needed to help make processes and projects run smoother.
Work Perks Worth the Hype:
- 100% covered premiums for employees + dependents (spouse + up to four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
Top Skills
What We Do
Convoso is the industry leader of omnichannel contact center software for sales and lead generation teams. We couple the power of our advanced cloud-based dialer with the human touch of a dedicated product expert to drive customer success. Convoso is continuously developing solutions that help maximize the profitability of outbound call centers while supporting compliance.
Why Work With Us
We're a passionate team committed to growth and problem-solving. Our dynamic expansion demands that we find more talented individuals to join our successful company. Convoso's leadership is dedicated to the development of each employee, and maintaining a collaborative, positive culture. If you want challenge and a place to grow, consider Convoso.
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