ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in Indonesian and English.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Indonesian and English.
Orientation Hours (Pacific Time):
40 hours per week are required for the 8-week orientation period.
Orientation phase 1: 4 weeks, 4 AM - 1PM
Orientation phase 2: 4 weeks, self-scheduled between the hours of 4 AM - 9 PM
Available Production Hours (Pacific Time):
Daily, 4 AM - 9 PM
Project Commitments:
25 hours per week
12 hours are required on Saturday and/or Sunday
180 days (as needed by ModSquad)
If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
Who Are You?
You have strong desire to create a unique experience for each individual customer.
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
You've provided Customer Support via inbound web messages in the past.
You've provided web messaging support to 3-5 customers at the same time.
You are professional/business level proficient in Indonesian and English.
Workspace Requirements:
A dedicated laptop or desktop computer running Windows 10 or above
A working webcam and willingness to use it during orientation/as needed by project
Must be willing to download and install ModSquad security systems on your computer and mobile phone
Stable broadband internet connection of 25 MBPS or greater
8 GB RAM or better
Dual monitors highly recommended
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Top Skills
What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
