Who we are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Remote Assist Specialist (RAS) who will play a crucial role in expanding the Tactical Development Test Operations team.
As Remote Assist Specialist, your contributions start with fleet monitoring, but thrive in the grey area of early-stage software testing. You will be responsible for resolving trigger requests from development fleet vehicles while continuously interrogating the system to identify root causes, providing the critical feedback loop that allows our product to evolve. You will work on a team built to stress-test and validate Commercial SOPs through intentional interrogation. This role is for a storm searcher; someone who is energized by finding flaws and contributing to building solutions in a high velocity environment.
The openings for this position include:
- Monday - Friday Midshift: 12:00pm - 8:30pm ET
- Monday - Friday Swing shift: 4:00pm - 12:30am ET
In this role, you will
- Maintain up to date knowledge of how our self-driving technology works. Understand that software and operational changes may happen daily and view these as opportunities to learn.
- Emulate Commercial Ops roles during new feature testing through a variety of application testing (Aurora App, Terminal App, Inspector App, etc).
- Safely send remote commands to autonomous vehicles for on-road and closed-course testing, adhering to safety anchors.
- Respond to and resolve a variety of trigger requests from autonomous vehicles with composure and technical logic.
- Log real-time, high-fidelity feedback regarding autonomy and platform performance. Move beyond reporting symptoms to identifying patterns and root causes for engineering teams.
- Escalate operational blockers with suggested solutions, utilizing our established standards to make safe calls when faced with unknown variables.
- Actively "storm search" during testing to identify areas where testing workflows and SOPs can be improved, hardened, or refined.
- Triage remote assist workflows and on-road events that are key to performance metrics and compliance.
- Interact with the public and stakeholders as a professional representative for Aurora’s mission.
Required Qualifications
- Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
- A mindset that views a system "failure" or a bug as a successful data point that makes the fleet safer.
- Keen attention to detail with the ability to spot subtle anomalies in telemetry that others might miss.
- Ability to prioritize and make strategic, "best-path" decisions proactively in high-pressure situations.
- Ability to remain unfazed by rapid pivots; you thrive in environments where "the plan" evolves based on real-time data.
- Excellent communication skills (written and verbal) with the ability to provide clear, actionable feedback to cross functional stakeholders.
- Valid U.S. driver’s license (5+ years history), clean driving record, and ability to pass drug/alcohol screenings.
- 100% in-office. Available to work rotating shifts (early mornings, late nights, or weekends) with 2 week notice, and regular overtime as needed.
Desired Qualifications
- Interest in technology tools, apps, gaming, flight simulators, or command-line interfaces that require high spatial awareness and multi-tasking.
- Proficient in G-Suite and capable of learning new, proprietary software applications rapidly.
- Experience working in a "Win Together" environment where team success is the priority.
The base hourly wage range for this position is $31.00 - $38.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
#Entry-Level
Working at Aurora
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.
We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.
Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Our commitment to safety
At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.
Our commitment to inclusion
Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
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What We Do
Founded in 2017 by experts in the self-driving industry, Aurora is on a mission to deliver the benefits of self-driving technology safely, quickly, and broadly. To move both people and goods, the company is building the Aurora Driver, a platform that brings together software, hardware and data services to autonomously operate passenger vehicles, light commercial vehicles, and heavy-duty trucks. Aurora is backed by Sequoia Capital, Baillie Gifford, funds and accounts advised by T. Rowe Price Associates, among others, and is partnered with industry leaders including Toyota, Uber, Volvo, and PACCAR. Aurora tests its vehicles in the Bay Area, Pittsburgh, and Dallas. The company has offices in those areas as well as in Bozeman, MT; Seattle, WA; Louisville, CO; and Wixom, MI. To learn more, visit aurora.tech. Aurora is backed by Amazon and Sequoia, among others, and has partnerships with leading transportation companies including PACCAR, Uber, FCA, and Hyundai Group. It tests its vehicles in the Bay Area, Pittsburgh, and Dallas and has offices in those cities as well as in Bozeman, Seattle, Denver, and Detroit. Aurora hires people who want to build the future of transportation. Join us!
