Ensure the accurate and timely capture, validation, and processing of remittances, including checks, money orders, and cashier's checks, from various sources and systems. Verify the authenticity of transactions, process them accurately, and confirm that funds are correctly allocated and deposited into the appropriate accounts. Perform complex and varied duties requiring moderate analysis and limited latitude, adhering to Navy Federal Credit Union mail safety protocols, check negotiability standards, and check fraud procedures. Research multiple platforms and resources to ensure remittance and check processing comply with internal policies and federal regulations. Use appropriate levels of authority to make independent, mission-critical decisions related to processing remittances, returns, potential fraud detection, and hold requirements, while collaborating with others. Work under direct supervision.
Responsibilities- Sort, scan, validate, and process remittances from various sources accurately and timely
- Review and verify incoming documents to mitigate fraud risk
- Follow Navy Federal Credit Union safety protocols and check fraud procedures
- Monitor operational priorities, including time in system, production goals, and service level targets
- Assess the negotiability of financial instruments and escalate as necessary
- Verify transaction authenticity and allocate funds in compliance with federal and organizational policies
- Evaluate risks associated with remittances and process or escalate accordingly based on channel
- Make independent and informed decisions on special handling for deposits/payments within federal regulations and policies
- Identify and seek guidance for compliance issues then make recommendations to minimize risk.
- Research member accounts and determine fund allocation for remittances and deposits
- Work independently under moderate supervision, maintaining timeline sensitivity
- Communicate effectively with internal partners to resolve member issues
- Manage multiple tasks, including adhering to safety protocols in processing remittances and logging items across systems
- Create accurate member-facing correspondence, including image replacement documents and regulatory notifications
- Stay updated on industry trends relating to processing procedures and technology
- Recommend improvements to enhance efficiency and accuracy in remittance processing
- Perform other duties, as assigned
- Exposure to performing clerical or administrative duties/responsibilities
- Basic skill navigating multiple screens and PC applications and adapting to new technologies
- Basic keyboarding/typing skills
- Effective verbal and written communication skills across a various channels
- Basic skill performing mathematical calculations and working accurately with numbers
- Experience handling multiple tasks simultaneously with a high degree of accuracy
- Basic skill following and completing computer delivered instructions
- Familiarity of check negotiation requirements
Desired Qualifications
- Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
- Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
- Familiarity with Remittance platforms including Mavro, eDeposits, EZAdmin, Encore, UAD, VINTEK
Additional Information
Hours:
- Monday – Friday, 11:00AM – 7:30PM CT; Rotating Saturdays; Essential personnel
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Exposure to clerical or administrative duties and responsibilities
- Basic skill navigating multiple screens and PC applications and adapting to new technologies
- Basic keyboarding and typing skills
- Effective verbal and written communication skills across various channels
- Basic skill performing mathematical calculations and working accurately with numbers
- Experience handling multiple tasks simultaneously with a high degree of accuracy
- Basic skill following and completing computer-delivered instructions
- Familiarity with check negotiation requirements
- Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
- Familiarity with the Uniform Commercial Code, Regulation CC, and other related regulations
- Familiarity with remittance platforms including Mavro, eDeposits, EZAdmin, Encore, UAD, and VINTEK
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
