Reliability & Operational Lead – Idea to Market Applications

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

We are looking for an experienced Reliability & Operational Lead to ensure the stability, performance, and security of our Idea to Market (I2M) application landscape, with a strong focus on Teamcenter and R&D tooling.

In this role, you own the end-to-end operational performance of business-critical PLM and engineering applications in a global environment. You lead L1.5/L2/L3 support teams, drive incident and problem management excellence, and ensure continuous improvement of system reliability and user experience.

You act as the primary operational SPOC across business, engineering, and IT, ensuring seamless collaboration and alignment with business priorities. You also play a key role in driving automation, security compliance, and operational maturity, contributing directly to engineering productivity and faster time-to-market.

Key Areas of Responsibility

• Own end-to-end reliability, availability, and performance of Teamcenter and the broader R&D application landscape
• Lead L1.5/L2/L3 support operations, acting as the primary escalation point
• Drive incident, problem, and change management in line with ITIL standards and SLAs
• Lead root cause analysis (RCA) and ensure implementation of sustainable fixes
• Define and execute continuous improvement and automation initiatives (monitoring, scripting, preventive maintenance)
• Coordinate releases, upgrades, patches, and deployments with internal teams and external suppliers
• Govern and manage support partners / suppliers (e.g., AMS providers) on performance and delivery
• Ensure security compliance and drive remediation actions in alignment with corporate policies
• Oversee Teamcenter configuration (BMIDE, workflows, ACLs, preferences) and core components (AWC, FMS, Dispatcher, indexing)
• Support and optimize integrations with CAD (NX, Solid Edge, SolidWorks), ECAD, and ERP (SAP)
• Maintain and improve operational documentation (runbooks, SOPs, CMDB)
• Act as SPOC for stakeholders across Engineering, Manufacturing, Quality, Security, and IT
• Lead and mentor support engineers, ensuring consistency, quality, and knowledge growth

Required Experiences

• Bachelor’s or Master’s degree in Computer Science, IT, or related field
• 8+ years of experience in application support / operations, with at least 3–5 years in a leading role
• Strong hands-on experience with Siemens Teamcenter administration and support
• Proven experience in ITIL-based service management (incident, problem, change)
• Experience managing complex application landscapes and integrations (PLM, CAD, ERP)
• Strong leadership, stakeholder management, and communication skills
• Experience working with global teams and external suppliers

KPI's

• SLA compliance (Incident resolution, uptime, response times)
• Reduction in repeat incidents and improved system stability
• Measurable improvements in MTTR / MTBF
• Adoption of automation and proactive monitoring
• Improved application performance and user satisfaction
• Compliance with corporate security standards
• Delivery of RCA-driven structural improvements

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.