Regional Reliability Engineer will collaborate closely with both the U.S. based Operations, Quality, PLM and Design Engineering teams as well as the local Contractor Manufacturing (CM) teams on all aspects facilitating ongoing reliability testing (ORM/ORT) and results analysis in support of local manufacturing quality engineering. This would include overall CM reliability quality and reliability systems training, product reliability and qualification verification, NPI/GA readiness, debug/yield support, ECO support, and repair/customer failure analysis support to expedite time to market and revenue ramp of high bit rate optical transponders while maintaining the highest quality standards.
Your Impact:
Provide initial reliability systems training and expectations on all new process/product elements to primary CM trainers.
Review extended CM training plan and training records as needed
Confirm vendor and product qualification activity is compliant with all requirements
Provide oversight for all special requirements and material deviations needed
Confirm results and corrective actions with Product, Process and Test Engineers
Communicate and confirm CM quality requirements and drive use of quality metrics, 8D data and continuous improvement actions to allow avoidance or rapid resolution of any quality issues the full product lifecycle.
Drive more effective use of the 8D data to improve the local processes in both NPI and sustaining areas
Ensuring continuous improvement with respect to process and/or product is conducted in accordance with agreed engineering change order (ECO) and product change notices (PCN)
Collaborate to set internal yield and customer OOB testing requirements
Support resolution of critical vendor issues with CM and Product engineering
Support priority resolution of customer impacting issues
Review of all SPC/FEMA/quality results.
Monitor outgoing product quality (SPC/Yield analysis, ORM/ORT results etc.)
Performs quality verification on random samples as needed
Support audits of all types (customer audits, vendor audits and internal CM audits) with quality sample verification including facilitation of on-going reliability testing/monitoring (ORT/ORM) and OBA activity as needed
Support communication and analysis of customer failure information and facilitate generation of final reports to customers with RCA and corrective actions and final FA or 8D reports review to confirm closure of corrective actions at CM and Vendor sites.
Ensure quality systems and best practices are in place and stable for all new product launches working with cross-functional teams to confirm process stability and volume Ramp and RMA readiness.
BS degree or equivalent experience in quality, engineering, or other relevant majors.
Outstanding problem solving skills with strong statistical data analysis skills and ability to drive solutions through multi-functional teams.
Excellent written and good verbal communications skills in English required.
Ability to travel regionally in Asia and occasionally to the US as needed.
2+ years of experience optical transceiver and/or electronic silicon wafer processing.
Prior experience with failure analysis required.
Experience working in a cleanroom environment is helpful.
Six Sigma Certifications with Quality Management Tools experience preferred.
Statistical Analysis for Six-Sigma with DMAIC processes and/or FMEA/Design of Experiment (DOE)/Hypothesis Test/ANOVA experience a bonus.
Reliability engineering experience with Telecom class of products is an asset.
Proficiency in Thai is a strong expectation.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- BS degree or equivalent experience in quality, engineering, or related major.
- 2+ years of experience with optical transceivers and/or electronic silicon wafer processing.
- Prior experience with failure analysis.
- Outstanding problem solving and strong statistical data analysis skills.
- Excellent written and good verbal communications skills in English.
- Ability to travel regionally in Asia and occasionally to the US as needed.
- Experience working in a cleanroom environment.
- Six Sigma certification and familiarity with quality management tools.
- Experience with DMAIC, FMEA, DOE, hypothesis testing, ANOVA or similar statistical methods.
- Reliability engineering experience with telecom-class products.
- Proficiency in Thai.
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
