About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Position Summary
Kaseya is seeking an experienced Release Train Engineer (RTE) to join our Business Applications team and help transform our legacy Lead-to-Cash platform into a scalable, best-in-class solution that supports the company's continued growth.
This is a newly created role responsible for establishing and institutionalizing the Release Train Engineer function within the organization. While agile practices, tools, and engineering teams are already in place, the successful candidate will build the Agile Release Train (ART) operating model, establish effective planning and coordination practices, and improve cross-team alignment, dependency management, and delivery predictability.
The ideal candidate has successfully built an RTE or equivalent ART-level capability in an organization where the function did not previously exist. This individual must be comfortable operating in an evolving environment, earning trust across Engineering, Product Management, and senior leadership, and translating agile principles into practical delivery improvements. The role requires a hands-on leader who can establish structure, coach teams, resolve cross-functional challenges, and create sustainable practices that improve how work flows across the organization.
Key Responsibilities
- Assess the current organizational structure, team topology, agile ceremonies, tooling, and delivery workflows to identify bottlenecks, dependencies, and opportunities to improve delivery effectiveness.
- Define and establish the RTE function, including its responsibilities, operating model, governance practices, and engagement with Engineering, Product Management, Architecture, and senior leadership.
- Design and implement an Agile Release Train (ART) structure and establish or optimize Program Increment (PI) Planning and associated planning cadences.
- Own cross-team dependency management by maintaining dependency boards, tracking commitments, identifying upstream and downstream impacts, and proactively resolving blockers across teams.
- Apply the ROAM framework (Resolved, Owned, Accepted, Mitigated) to identify, document, assign, and track risks throughout PI Planning and execution.
- Work directly within agile delivery tools, including Jira, Azure DevOps, or equivalent platforms, to structure work items, map dependencies, configure dashboards, and maintain transparent ART-level reporting.
- Partner with Scrum Masters and delivery teams to assess ceremony effectiveness, coach agile practices, improve team collaboration, and strengthen alignment between planned work and actual delivery.
- Facilitate ART Syncs, Scrum of Scrums, Product Owner Syncs, System Demos, Inspect and Adapt (I&A) workshops, and retrospectives to drive alignment, surface impediments, and implement measurable improvements.
- Collaborate with Product Management and Architecture to ensure backlog readiness, prioritize dependencies, align delivery plans, and prepare teams for upcoming PI cycles.
- Serve as a primary point of contact for cross-team delivery challenges, ensuring risks, impediments, progress, and dependencies are visible and addressed in a timely manner.
- Establish and monitor meaningful delivery metrics to evaluate flow, predictability, dependency resolution, and continuous improvement, using insights to drive action rather than reporting alone.
- Apply value stream mapping and other Lean-Agile techniques to identify systemic bottlenecks, reduce handoffs, and improve the flow of value across teams.
- Build strong working relationships across the organization, coaching stakeholders at all levels and fostering a culture of accountability, transparency, and continuous improvement.
- Establish a sustainable RTE operating model that is embedded within the organization and continues to deliver value as teams and business needs evolve.
Required Qualifications
- 7+ years of experience in Agile delivery, software development delivery leadership, or a related discipline, including at least 3 years serving as a Release Train Engineer or in an equivalent ART-level leadership role.
- Demonstrated experience establishing an RTE function, ART operating model, or equivalent cross-team agile delivery capability in an organization where the function did not previously exist.
- Deep knowledge of the Scaled Agile Framework (SAFe), including PI Planning, ART events, roles, Lean-Agile principles, and continuous improvement practices.
- Hands-on proficiency with agile delivery tools such as Jira and/or Azure DevOps, including work item hierarchy, dependency mapping, dashboards, and delivery metrics.
- Strong technical understanding of software development lifecycles, CI/CD processes, testing practices, and engineering constraints, with the ability to facilitate credible planning and problem-solving discussions with technical teams.
- Proven ability to manage complex cross-team dependencies, identify delivery risks, remove impediments, and improve execution across multiple teams.
- Excellent communication, facilitation, coaching, leadership, and conflict-resolution skills, with the ability to influence stakeholders across technical and business functions.
- Strong organizational and analytical skills, including attention to detail and the ability to manage competing priorities in a fast-paced environment.
- Demonstrated ability to operate effectively in ambiguous or evolving environments, establish structure, and drive outcomes without relying on predefined processes.
- Bachelor's degree in Computer Science, Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
Preferred Qualifications
- SAFe Release Train Engineer (RTE) certification; SAFe Program Consultant (SPC) certification is a plus.
- Certified ScrumMaster (CSM), Project Management Professional (PMP), or equivalent agile or project management certification.
- Experience with value stream mapping and identifying systemic bottlenecks, inefficient handoffs, and opportunities to improve delivery flow.
- Exposure to Lean Portfolio Management, including aligning portfolio epics, funding priorities, and OKRs with ART execution.
- Experience coaching Scrum Masters, Product Owners, Engineering leaders, and senior stakeholders on agile delivery practices and continuous improvement.
- Experience supporting large, multi-team delivery environments, including Agile Release Trains comprising 80 or more team members.
Key Success Measures
- First 90 days: Complete the organizational assessment, establish key stakeholder relationships, implement dependency tracking in the delivery toolchain, and facilitate or establish a plan for the first PI Planning event.
- Within 6 months: Establish a consistent PI Planning cadence, build an engaged Scrum Master community, and demonstrate measurable improvement in cross-team dependency management and delivery coordination.
- Within 12 months: Institutionalize the RTE function and ART operating model, with clearly understood responsibilities, sustainable practices, transparent delivery metrics, and continuous improvement embedded across participating teams.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Demonstrated experience entering an organization where the RTE or equivalent role did not exist and building the function
- At least 7 years of experience in Agile delivery leadership
- At least 3 years functioning as a Release Train Engineer or equivalent ART-level facilitator
- More than 9 years of experience in an Agile software development environment
- Strong technical literacy in software delivery systems, CI/CD, and engineering constraints
- Hands-on proficiency with Jira and/or Azure DevOps, including work item structuring, dependency mapping, dashboards, and metrics
- Deep fluency in SAFe, including PI Planning, ART events, roles, and lean-agile principles
- Proficiency in Agile methodologies, tools, and techniques, including Scrum, Kanban, and XP
- Knowledge of software development lifecycle, testing, and quality assurance processes
- Excellent communication, leadership, facilitation, and conflict-resolution skills
- Strong organizational skills and attention to detail in a deadline-driven environment
- Ability to adapt to changing priorities in a dynamic, fast-paced environment
- Bachelor’s degree in Computer Science, Engineering, Operations Management, Business, or a related field
- Certified Scrum Master (CSM) or equivalent certification
- PMP certification
- SAFe Release Train Engineer certification
- SAFe RTE or SPC certification
- Experience with value stream mapping
- Exposure to Lean Portfolio Management and connecting portfolio flow to ART execution
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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