Release Coordinator

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations.  The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members. 

POSITION SUMMARY: 

A Release Coordinator is a professional responsible for planning, coordinating, testing and overseeing the release of software applications or updates from development to production. This role is crucial in ensuring that the release process is well-organized, efficient, and minimizes the risk of issues affecting end-users. This position requires the ability to understand how a feature or product should work and recognize/explain if changes or enhancements need to be made. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Planning and Scheduling

• Work closely with development, testing, and deployment teams to plan release activities.
• Develop and maintain release schedules, considering dependencies and potential risks.
• Coordinate with stakeholders to ensure alignment on release timelines.
• Engage with clients on a regular basis to review release readiness

Communication:

• Facilitate communication between different teams involved in the release process, including developers, team members and operations
• Provide regular updates to stakeholders about the progress of releases.

Risk Management:

• Identify potential risks and issues that may impact the end users.
• Work with teams to develop contingency plans and mitigate risks.

Release Documentation:

• Ensure that documentation is accurate and accessible to all relevant parties.
• Prepare configuration run list 

Coordination of Testing:

• Collaborate with the team to ensure that adequate testing is conducted before the release is deployed to production.
• Schedule and oversee various testing activities, including user acceptance testing (UAT) and regression testing.
• Must have a good understanding of how current clients use our products including files/settings/products/queries/etc.
• Understand how features should work based on acceptance criteria
• Explain issues found during testing via a ticketing program
• Disposition issues found during testing to the correct person so that these issues are able to be fixed
• Recognize severity of issues found during testing
• Think outside the box when it comes to situational testing
• Test to issues that are found by current clients or changes to functionality to accommodate requests 

Deployment Oversight:

• Coordinate deployment activities with  infrastructure teams.
• Monitor the deployment process to ensure it follows the planned schedule and rollback procedures are in place if needed.
• Participate in upgrade events

Post-Release Support:

• Address and coordinate the resolution of any issues that arise post-release.
• Escalate urgent and high priority issues to mitigate end user risk
• Collect feedback from clients, stakeholders and teams for continuous improvement.

Environment Management:

• Work with the infrastructure team to coordinate different environments to ensure consistency and reliability.
• Ensure environments are refreshed with current data and configuration is consistent with production

Continuous Improvement:

• Identify opportunities for process improvement in the release management lifecycle.
• Implement best practices and lessons learned from previous releases.

Training and Support:

• Provide training and support to teams involved in the release process.
• Foster a culture of collaboration and communication to enhance the efficiency of the release process.

A successful Release Coordinator needs to be organized, detail-oriented, and possess excellent communication and problem-solving skills. They play a pivotal role in bridging the gap between development, product  and operations, ensuring that software releases are successful and meet the needs of Nymbus clients and their end-users.

QUALIFICATIONS:

• Bachelor’s degree in related field 
• Knowledge of customer service techniques and standards
• Proven development and motivational skills
• Several years of banking experience preferred specializing in Deposits, Loans, GL or Back Office Operations
• Working knowledge of Google Suite and MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook
• Working knowledge of JIRA, and Confluence
• Strong verbal and written communication skills
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Maintain flexibility in schedule to allow for occasional travel and ability to work evening and/or weekend hours.

Perform all other related duties as required or assigned.

• Process and detail oriented

SALARY & BENEFITS:

• $60,000 - $65,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
• Flexible Paid Time Off