The Role
The Relationship Officer manages a vehicle portfolio, ensuring timely payments and addressing customer concerns. Responsibilities include implementing repayment plans, collaborating with recovery teams, assessing customer financial health, and ensuring compliance with policies.
Summary Generated by Built In
- Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
- Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
- Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
- Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
- Assess customers' financial health and identify early warning signs of potential defaults.
- Recommend appropriate risk mitigation measures including payment restructuring or recovery actions.
- Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
- Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.
Requirements
- 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
- Previous experience in customer relationship management
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
- Attention to detail
- Bachelor's degree in any field
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Skills Required
- 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry
- Previous experience in customer relationship management
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill
- Attention to detail
- Bachelor's degree in any field
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The Company
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
