The Role
Supports relationship managers with client documentation, onboarding, loan processing, renewals, cross-selling, and transaction coordination. Develops small-business client relationships, identifies working-capital and lending opportunities, grows assigned portfolio profitability, addresses client concerns, and collaborates with internal banking teams. The role also involves sales outreach, product promotion, recording sales outcomes, monitoring competition, and maintaining high-quality customer service.
Summary Generated by Built In
Role: Relationship Officer- SBE
Grade- E0
Job Description
- Assisting team in day to day tasks and coordinating with RMs for activities related to business.
- Document collection from client and to ensure completion of all the documents along with signatures and stamps.
- To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.
- Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.
- To understand clients business & provide appropriate working capital and business loan solutions.
- Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.
- Work closely with Branch Banking teams for new customer addition.
- To ensure smooth onboarding of the client and catering to client requirements.
- Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement.
- To coordinate with RMs for business related activities and also help in cross sell
- Calling active clients to encourage them to take up new facilities and products.
- Addressing client’s uncertainties, grievances and suggestions on time.
- Communicating requests and acceptances of offers to our sales team for closing.
- Recording all successful and unsuccessful attempts to close sale.
- Keep up quality service by adhering to organizational guidelines.
- To be updated about the latest product offerings and offers
- To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products.
- To penetrate client with various products for the primary Relationship & Group companies.
- To build relationships with key persons in the target segments & build client trust & confidence.
- Focus to continually increase the Book size and profitability of the assigned portfolio.
- To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.
- To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market
- Maintain high caliber client service.
- Improve efficiency by monitoring & overseeing continuous improvement of processes
- Constantly have a rapport with the operating units to customize and develop solutions
Job requirements:
- Passionate to do sales
- Go Getter Attitude
- Strong Customer Orientation
- Self-Motivated
- Good relationship Management
- Good communication
- Good convincing & influencing skills
- Graduation is a must
Skills Required
- Passion for sales
- Go-getter attitude
- Strong customer orientation
- Self-motivated
- Good relationship management skills
- Good communication skills
- Good convincing and influencing skills
- Graduation degree
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The Company
What We Do
Kotak Mahindra Group is an Indian financial services conglomerate founded in 1985. Its flagship Kotak Mahindra Bank provides commercial banking and serves individuals and corporate customers through banking, lending, payments, and corporate solutions. Across the wider group, offerings include stock broking, mutual funds, life insurance, and investment banking, addressing diverse personal and corporate financial needs across India.
