Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Revolutionize B2B Payments with Edenred Pay USA
Join our team and be part of a company that's transforming the way businesses pay and get paid.
At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.
As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.
Why Join Us?
- : We offer 100% company-paid medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
- : Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
- : Starting salary from $60,000 to $65,000 annually.
- : Take advantage of our 401K plan with a generous employer match.
If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.
Job Summary:
Relationship Managers at Edenred, will drive stakeholder partnerships, by maintaining a positive customers experience. They will be required to deliver specific financial outcomes by implementing Edenred Pay systems solutions, all while ensuring exceptional customer service.
Supervisory Responsibilities:
- Become knowledgeable of all Edenred Pay’s accounts payable options and processes for each partnership
- Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
- Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
- Educate customer on best practices and processes regarding accounts payable processing
- Confidently lead customers through conference calls and training
- Proactively manage vendor enablement campaigns and databases
- Provides necessary timely reporting to customers and proactively seek additional avenues for partnership improvements.
- Actively participate as an Edenred Pay’s team member by offering ideas and input to support and enhance current products, processes, and programs, and work collaboratively to ensure customer success
- Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
- Takes proactive ownership of other special projects and assignments to support the business as needed.
- Brings energy and a positive attitude to ensure positive customer experience
- Perform other duties as assigned
Required Skills/Abilities:
- Strong communication skills
- Adaptive to frequent process changes
- General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
Education and Experience:
Required:
- A minimum of 1 – 2 years previous customer service experience
- Bachelor’s degree, ideally in business, communications, finance, or related fields
- All applicants must successfully complete a background and drug test
Preferred:
- Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
- Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
- Experience in banking, media, and/or hospitality a plus
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
- May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
EEO Statement:
The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [email protected].
Apply now and Vibe with Us!
Top Skills
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe.
Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
