Relationship Manager

Reposted Yesterday
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Alam, Munsyari, Pithoragarh, Uttarakhand
In-Office
Mid level
Fintech • Software • Financial Services
The Role
The Relationship Manager will manage existing business loan accounts, build and maintain customer relationships, monitor account performance, and ensure operational efficiency.
Summary Generated by Built In
Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

To plan, organize and monitor existing business loan accounts, build customer relationship and cultivate new customers in order to achieve target revenue levels.

ACCOUNTABILITIES

Account Profitability

  • Maximise earnings potential and revenue of relationship.

  • Review and monitor performance of accounts.

Service Management

  • Ensure promptness and quality of credit processing.

  • Monitor overdue accounts and undertake prompt measures to prevent NPLs.

  • Provide customer level information to relevant parties within the Bank.

  • Facilitate the drawdown of facilities.

Client Relationship Management

  • Support, identify, solicit and establish a high value client base.

  • Accountable for customer relationship and customer interface.

Operations Management

  • Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.

  • Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

  • Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).

  • Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.

  • Champion Operational Risk Management (ORM) activities in the Business Unit.

  • Liaise with Group Operational Risk Management (GORM) on ORM activities.

  • Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.

  • Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.

  • Undertake additional responsibilities assigned by immediate superior as and when required

  • Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

JOB REQUIREMENTS  

  • Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.

  • Experienced in marketing and credit processing.

  • Strong command of Bahasa Malaysia and English, both oral and written.

  • Good public speaking and presentation skills.

  • Overall Bank’s Credit, Operations and Product knowledge.

  • Keep abreast with SME issues, policies and trends in the country.

  • Basic business acumen and industry knowledge.

Top Skills

Banking
Credit Processing
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The Company
HQ: Kuala Lumpur, Kuala Lumpur
645 Employees
Year Founded: 2014

What We Do

Affin Hwang Investment Bank is a specialist investment banking group based in Malaysia. We deliver financial advice and execution across investment banking and securities to mid- to large-cap corporations, GLCs and wealth creators.

We challenge the norm and find new ways to operate with clients and each other across our core businesses. We hire high-performing talent with a culture to support and enable individuals’ development. Our people come from a variety of backgrounds from the sciences and finance to the humanities and arts. Across these perspectives, we are one team, united by our Core Values of ITEP that are in line with our promise to "Out Think. Out Perform."​ for our clients.

INTEGRITY
"Honest. Trustworthy. Ethical."​
It is how we behave, wherever we are.

TEAMWORK
"Cooperation. Respect. Mutual Understanding."​
We cooperate and collaborate because we truly believe doing so creates the best outcomes.

EXCELLENCE
"Distinction. Quality. Right Attitude."​
What we do, we do at the highest level.

PIONEERING
"Creative. Open. Driven."​
We succeed through creativity and openness to new ideas and ways of work.

We invite you to explore your opportunities here and at www.affinhwang.com/careers.

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