The Role
Serve as the primary post-purchase contact for rooftop solar customers. Guide homeowners through installation milestones, provide proactive timeline updates, answer questions empathetically, identify and resolve issues early, and coordinate with internal teams. The role requires frequent customer communication, process adherence, ownership, patience, and fluency in Hindi and English. It is fully office-based in Pune, with a six-day workweek.
Summary Generated by Built In
Relationship Manager (Trainee) - SolarSquare
● Location: Pune (Work From Office – Mandatory)
● Work Schedule: 6 days a week
● Working Hours: 10:00 AM – 7:00 PM
● 0-3 years of experience in customer facing roles
About SolarSquare
SolarSquare is India’s most trusted and fastest growing residential and commercial solar
company.
We are a direct-to-consumer rooftop solar brand that designs, installs, and finances rooftop
solar systems for homeowners across India. Our goal is to make solar simple and accessible
for Indian families while building the country’s most trusted home-energy brand.
By joining SolarSquare, you become part of a mission to accelerate India’s transition to clean
energy. Website: https://www.solarsquare.in/
About the Role
At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional
customer experience.
As a Relationship Manager Trainee, you will become the primary point of contact for
homeowners after they purchase a rooftop solar system. Your role is to guide customers
through every stage of their solar journey while ensuring transparent communication and
seamless coordination with internal teams.
This role is customer-facing, relationship-driven, and process-oriented, and it is based entirely
in our Pune office.
What You Will Do
● Own the end-to-end customer journey after a rooftop solar system purchase.
● Provide clear and proactive updates on installation milestones and timelines.
● Handle customer queries with empathy, professionalism, and patience.
● Identify and resolve potential issues early to ensure high customer satisfaction.
This role requires individuals who are comfortable handling frequent customer conversations
and maintaining consistent communication while following structured processes.
All selected candidates join as Relationship Manager Trainees.
Who We’re Looking For
We welcome candidates from any academic background who enjoy interacting with people and
solving real customer problems.
Strong candidates typically demonstrate:
● Excellent verbal communication skills
● Comfort communicating in Hindi and English
● Additional regional language proficiency is a plus
● Strong ownership and accountability
● Ability to remain calm and patient in customer conversations
Skills Required
- 0-3 years of experience in customer-facing roles
- Excellent verbal communication skills
- Comfort communicating in Hindi and English
- Additional regional language proficiency
- Strong ownership and accountability
- Ability to remain calm and patient in customer conversations
Am I A Good Fit?
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The Company
What We Do
SolarSquare is India's most trusted and fastest growing residential solar company. We bring trust, transparency, financing and best-in-class after sales service to every home owner looking to go solar. Our aim is to become India's #1 rooftop solar brand and empower 100k homes to go solar by 2024.
