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The Role
Manages small-business banking relationships in Obuasi and Ejisu, focusing on SME sales, customer relationship management, commercial lending, financial statement interpretation, credit risk assessment, and bank product promotion. Ensures account opening, KYC, AML/CFT, sanctions, fraud reporting, and compliance requirements. Collaborates with branch, retail banking, operations, and credit risk teams while maintaining client relationships and meeting sales objectives.
Summary Generated by Built In
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Minimum 1st degree
- Knowledge and experience of Banking/Financial services, preferably in the SME space
- 3-5 years' experience in SME Banking, Business Banking, Commercial lending, sales and relationship management (Small Segment)
- Ability to understanding and interpret financial statements
- Proven track record in sales
- Knowledge on SME customer relationship management
- Good credit risk assessment skills
- Strong interpersonal and communication skills
- Strong time management and self-organization skills
- Excellent presentation skills
- Understanding of economic trends
- Sound knowledge of bank products
- Sound knowledge of banking practices and theories
- Strong supervisory skills
RISK AND COMPLIANCE
- Ensure prompt and adequate compliance responses to Sanctions and AML/CFT
- enquiries sent in by Compliance department
- Take part in all annual mandatory refresher training organised by Compliance
- Report all suspicious or fraudulent activities to Compliance or via whistle-blowing
- toll free line.
- Ensure all accounts opened are KYC compliant or appropriate
- escalations have been followed.
COMMUNICATIONS AND WORKING RELATIONSHIPS
- All Branch staff
- All Retail Banking staff
- All assigned clients
- Operations Staff
- Credit Risk
Skills Required
- Minimum first degree
- Knowledge and experience in banking or financial services, preferably SME banking
- 3–5 years of experience in SME banking, business banking, commercial lending, sales, or small-segment relationship management
- Ability to understand and interpret financial statements
- Proven sales track record
- Knowledge of SME customer relationship management
- Good credit risk assessment skills
- Strong interpersonal and communication skills
- Strong time management and self-organization skills
- Excellent presentation skills
- Understanding of economic trends
- Sound knowledge of bank products
- Sound knowledge of banking practices and theories
- Strong supervisory skills
- Ability to comply with sanctions, AML/CFT, KYC, fraud reporting, and related banking compliance requirements
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The Company
What We Do
Fidelity Bank Ghana is a privately owned Ghanaian bank that evolved from a discount house into a universal, Tier 1 bank. It provides financial products and services for individuals and businesses, supported by branch, mobile-banking, and investment-banking operations. Its mission is to be a world-class financial institution delivering superior returns to customers, shareholders, employees, regulators, and the wider community while inspiring and transforming lives.
