PRIMARY RESPONSIBILITIES
Client Service & Relationship Management- Serve as the primary relationship owner for an assigned book of HNW/UHNW clients, delivering proactive, white-glove service across all touchpoints — phone, email, and in-person.
- Anticipate client needs and surface coverage recommendations, risk alerts, and market changes before clients ask.
- Conduct annual interactive client reviews, presenting renewal proposals and agendas that reflect a deep understanding of each client's exposures and lifestyle.
- Build trusted advisor relationships that drive long-term retention and organic growth through referrals.
- Review client exposures, underwriting memos, loss experience, and current coverages to identify gaps and recommend appropriate solutions.
- Advise and counsel clients on complex risk exposures including high-value homes, fine art and collectibles, watercraft, aircraft, excess liability/umbrella, and specialty lines.
- Review inspection reports for coverage accuracy and potential loss prevention issues; provide proactive direction to resolve outstanding items and minimize E&O exposure.
- Remain current on industry offerings, carrier appetite changes, and HNW market trends — making proactive recommendations to clients and leadership.
- Understand and introduce the holistic Baldwin platform as appropriate, including employee benefits, commercial lines, and asset protection services.
- Act as a market placement specialist, remarketing existing programs as needed to ensure competitive positioning and alignment with client needs.
- Cultivate strong relationships with carrier partners including PURE, Chubb, AIG Private Client, Cincinnati, Berkley One and specialty markets.
- Maintain thorough knowledge of insurer contracts, underwriting guidelines, proprietary systems, and appetite to optimize placement decisions.
- Collaborate with carrier representatives to advocate for favorable outcomes on complex risks, renewals, and claims.
- Maintain accuracy, timeliness, and completeness in all client and carrier interactions to minimize errors and omissions exposure.
- Ensure all policy activity — new business, renewals, endorsements, cancellations — is documented accurately in agency management systems (Epic preferred).
- Adhere to Baldwin's established workflows, service standards, and compliance requirements across all client interactions.
- Identify opportunities to improve processes, workflows, and the overall client experience; surface recommendations to leadership.
- Manage a high-volume workload with strong organizational discipline and attention to detail.
KNOWLEDGE, SKILLS & ABILITIES
Required Qualifications- Active Property & Casualty insurance license in the state(s) where business is conducted, or the ability to obtain all required licenses within 90 days of hire.
- Minimum 3 years of experience in personal lines insurance, with demonstrated knowledge of HNW carrier contracts, underwriting guidelines, and claims processes.
- Proven ability to manage complex client relationships with a high degree of professionalism, responsiveness, and discretion.
- Strong written and verbal communication skills; comfortable presenting to sophisticated clients and internal stakeholders.
- Proficiency in Microsoft Office Suite and agency management systems; experience with Epic highly preferred.
- Bachelor's degree in Business, Risk Management, Finance, or a related field preferred.
- Professional designations strongly preferred: CPRIA (Chartered Private Risk and Insurance Advisor), CPCU, CAPI, CPRM, CIC, or equivalent.
- Prior experience working with UHNW clients, family offices, or within a dedicated private client/PRM practice.
- Familiarity with specialty lines including fine art, jewelry, watercraft, aviation, and excess/umbrella liability.
CORE COMPETENCIES
What We Look For- Client Obsession — You treat every client interaction as an opportunity to exceed expectations and build loyalty.
- Technical Depth — You bring genuine expertise in HNW personal lines and can translate complex coverage concepts into clear client guidance.
- Ownership Mentality — You manage your book like a business — tracking details, anticipating renewals, and driving outcomes without waiting to be asked.
- Collaborative Spirit — You partner effectively with, advisors, insurers, and leadership to deliver seamless client experiences.
- Continuous Improvement — You actively look for ways to sharpen your skills, improve processes, and contribute to the growth of the PRM practice.
ABOUT THE BALDWIN GROUP
Why Baldwin PRMThe Baldwin Group (NASDAQ: BWIN) is a leading insurance brokerage and risk management firm committed to delivering innovative solutions for individuals, families, and businesses. Our Private Risk Management practice serves high-net-worth and ultra-high-net-worth clients with a concierge-level approach to personal risk — backed by deep carrier relationships, market expertise, and a team that genuinely cares about client outcomes.
Baldwin offers a collaborative, growth-oriented environment where colleagues are empowered to build meaningful careers while making a real impact for the clients they serve.
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- Active Property and Casualty insurance license in applicable states, or ability to obtain required licenses within 90 days of hire
- At least 3 years of personal lines insurance experience
- Knowledge of high-net-worth carrier contracts, underwriting guidelines, and claims processes
- Experience managing complex client relationships with professionalism, responsiveness, and discretion
- Strong written and verbal communication skills
- Ability to present to sophisticated clients and internal stakeholders
- Proficiency with Microsoft Office Suite and agency management systems
- Experience with Epic agency management system
- Bachelor's degree in Business, Risk Management, Finance, or a related field
- Professional designation such as CPRIA, CPCU, CAPI, CPRM, CIC, or equivalent
- Experience working with UHNW clients, family offices, or a dedicated private client practice
- Familiarity with specialty lines including fine art, jewelry, watercraft, aviation, and excess or umbrella liability
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
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Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
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Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
