The Role
The Relationship Manager engages customers to convert accounts into primary relationships, maximizing revenue through personalized services, analyzing transactions, and ensuring customer retention.
Summary Generated by Built In
Engage with the mapped customers for converting the account as the primary account of the customer. and mzximizing revenue from the customer
Act as a financial facilitator to the customer
Ensure activation of alternate channel facilities and other value added services for Relationship Customers
Regularly analyse the account transactions, understand needs, assist to fulfill the banking needs of the customer.
Ensure customer retention through constant engagement and personalized services.
Be responsible for timely resolution of customer queries and complaints.
Source new to bank relationships through referrals and market combing.
Upsell and cross-sell TPP for maximizing revenue generation for the Bank
Responsibilities.
Qualifications
Experience Range : 5 to 10 Years
Qualifications :
Graduate (Any Specialisation)
MBA Preferrable
Skills Required
- Graduate in any specialization
- MBA preferred
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
