Key Responsibilities
Strategy implementation
- Implement the Infrastructure & Energy portfolio strategy in alignment with the Bank's overall corporate and business objectives.
- Deliver agreed revenue, profitability, balance sheet, customer acquisition, and growth targets.
- Drive the acquisition of new Infrastructure & Energy clients and identify opportunities for sustainable portfolio expansion.
- Develop a deep understanding of clients, industry trends, and the broader economic environment to support strategic decision-making and business development.
Sales and business growth
- Execute business development initiatives and client strategies to grow revenues, fees, and market share.
- Collaborate with product, sector, and business teams to deliver integrated financial solutions.
- Drive cross-selling and upselling of the Bank's products and services across the portfolio.
- Manage pricing, profitability, and portfolio returns while maintaining a healthy balance between asset growth and income generation.
- Improve customer experience and non-financial performance metrics, including customer acquisition, segmentation, and satisfaction.
Relationship Management
- Build, maintain, and deepen strategic relationships with key clients and stakeholders.
- Deliver exceptional and consistent customer service to drive loyalty, retention, and long-term value.
- Engage senior client decision-makers to identify opportunities and provide tailored financial solutions that support their business objectives.
Account monitoring
Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
Risk Management
- Maintain portfolio quality within approved risk appetite, including NPL and PAR thresholds.
- Strengthen risk management, controls, governance, and business continuity processes within the portfolio.
- Ensure ongoing compliance with regulatory requirements, Bank policies, and operational procedures.
- Conduct regular portfolio reviews and implement corrective actions to mitigate risks and safeguard asset quality.
Education and Experience
- A University Degree from a recognized institution.
- At least Five (5) years’ experience in the Financial/banking sector,
- A minimum of 3 years’ experience in Corporate Relationship Management within Infrastructure, Construction, Engineering and Energy sectors.
- A minimum of 5 years’ experience in Credit and Financial Analysis
- At least 5 years’ experience in Client Portfolio Management
- Knowledge of Trade and Transaction Banking products
- Deep understanding of Infrastructure & Energy value chains
- Deep sector knowledge of Infrastructure & Energy Sectors including emerging trends, threats and opportunities.
- Digital Savvy and Computer literacy
- Entrepreneurial and Commercial thinking
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
Skills Required
- University degree from a recognized institution
- At least five years of experience in the financial or banking sector
- At least three years of corporate relationship management experience in infrastructure, construction, engineering, or energy sectors
- At least five years of experience in credit and financial analysis
- At least five years of client portfolio management experience
- Knowledge of trade and transaction banking products
- Deep understanding of Infrastructure and Energy value chains
- Deep sector knowledge of Infrastructure and Energy sectors, including emerging trends, threats, and opportunities
- Digital savvy and computer literacy
- Entrepreneurial and commercial thinking
- Excellent research, analytical, and problem-solving skills
- Integrity and courage to challenge actions within business units and the status quo
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
